Volkswagen Clear Lake

The employees at this location provide exceptional service. It’s is obvious customer service is their top priority. They made the service appointment smooth and communicated above and beyond what it n service. It’s is obvious customer service is their top priority. They made the service appointment smooth and communicated above and beyond what it normally expected. They are commended for their dedication to the Volkswagen brand. More

The service check was good but had some erroneous costs that were removed. They saw that my tires needed air but did not add any air to the tires. They moved location that was 20mins and did not clearly m that were removed. They saw that my tires needed air but did not add any air to the tires. They moved location that was 20mins and did not clearly mention that. Also they drive me crazy with sales calls to turn my car in for something more expensive More

As a Three peat customer with multiple interactions, I must express my frustration with the lack of communication and adherence to agreements. Despite having a lease buyout deal in place after several att must express my frustration with the lack of communication and adherence to agreements. Despite having a lease buyout deal in place after several attempts to reach the dealership, I was unable to secure a response. Initially, I was interested in a newer model, but my credit score is not ideal. However, I have sufficient funds and a co-signer. My partner was also planning to purchase a vehicle upon her arrival, but the offered prices were excessive. Consequently, we opted for a lease buyout. While I understand that the company is relocating, it seems that my agreement was disregarded due to their assumption that I would accept the lack of communication and deviation from the terms. As a result, I have terminated the deal. Despite my efforts to explore alternative offers, it appears that my business is not being prioritized by the team. (Against my better judgment) I am hopeful that they will recall my positive customer experience and reconsider their approach.. The customer service has deteriorated significantly since my last interaction in 2022. I am deeply disappointed as a loyal customer with over seven years of experience with them. Instead of addressing my concerns, I am now bombarded with sales and offers via phone calls. It appears that there is a disconnect between the departments responsible for customer service. The excuse for poor customer service does not have anything to do with moving to another location. Living in the community of Lago Mar I will not currently recommend them to my neighbors as we all up the street from them now. I hope they get back to the customer service ways of the past. When you all do give me a call and we can talk and this review will come down. I know the response coming, if any… “We are sorry and hope to see you again soon” More

Very pleased with cleanliness of building. Politeness of staff was wonderful. Received text with current work being done on vehicle, very impressed with covered service area really helpful w Politeness of staff was wonderful. Received text with current work being done on vehicle, very impressed with covered service area really helpful when rainy weather. More

Very Clean building. Everything went very smooth. The saleman had our vehicle cleaned . It looks like a brand new car. Everything went very smooth. The saleman had our vehicle cleaned . It looks like a brand new car. More

Daniel and Harrison were awesome working with them buying a new Atlas...we love our SUV... a new Atlas...we love our SUV... More

mason was very prompt and courteous. I enjoyed the visit and work was done sooner than expected I enjoyed the visit and work was done sooner than expected More

It was at a different location but the service hasn’t changed. Cordial and professional! changed. Cordial and professional! More

Great experience once again. I’d definitely recommend this place to friends. Nick Lake was a great salesman. I’d definitely recommend this place to friends. Nick Lake was a great salesman. More

Excellent service from drop off to pickup! Tyler was outstanding. He was able to work in the service for our Beetle even though we did not have an appointment. Nice new facility. Will be back Tyler was outstanding. He was able to work in the service for our Beetle even though we did not have an appointment. Nice new facility. Will be back anytime as needed! Five Stars More