Volkswagen Brandon - Service Center

I like the hub dealer has in place, to review inspection videos, go over findings and pay. mechanics did not find broken AC compressor however. Car wasn’t used for several months and compressor went weak, videos, go over findings and pay. mechanics did not find broken AC compressor however. Car wasn’t used for several months and compressor went weak, but I had 3rd party shop notify me, after failed Freon refill. More

I took my Passat for complimentary service because it was giving me an error message. I was helped by Seth Kalman. Great customer service. Very helpful and friendly. My problem was fixed. Would definitely co giving me an error message. I was helped by Seth Kalman. Great customer service. Very helpful and friendly. My problem was fixed. Would definitely come back when needed More

Thank you Brandon VW for excellent customer service and technician service. I love my new VW. I will return. Carlos was excellent with customer service too! technician service. I love my new VW. I will return. Carlos was excellent with customer service too! More

Carlos did a great job keeping me informed on the progress on my car and provided me regular updates. Thank you for your help. Kent progress on my car and provided me regular updates. Thank you for your help. Kent More

Quick service appreciated. Had appointment and told desk I was going to wait. Got the job done in one hour. Not much else to say. Looking forward to remodeled dealership. I was going to wait. Got the job done in one hour. Not much else to say. Looking forward to remodeled dealership. More

The reason for 4 stars is because they never have a loaner when you drop off the car for service. They do provide an Uber, however. loaner when you drop off the car for service. They do provide an Uber, however. More

Definitely did not have a good experience i’m not understanding why I spent $170 when nothing was done to my car. I was told the diagnostic fee was $140 or the deductible was $100, I went to you guys understanding why I spent $170 when nothing was done to my car. I was told the diagnostic fee was $140 or the deductible was $100, I went to you guys because I had warranty, but clearly that didn’t matter. I dropped my car off at 10am and it took two technicians all day to figure out that my tires were messed up so that was the reason for the shaking. If I knew something was wrong with my tires, I could’ve just went somewhere else completely and got my tire replaced immediately for a lot cheaper with a reasonable labor fee. Not to mention no one seemed to know what was going on with my car or how much everything was going to cost, I kept getting told I’ll get a call back or no one would answer the phone. Overall, I had a very unorganized and frustrating experience. More

No communication on completion of vehicle or that agent Brian had left before completing service. Waited an additional hour due to lack of communication and was originally told service would only take an h Brian had left before completing service. Waited an additional hour due to lack of communication and was originally told service would only take an hour to hour and a half More

The team worked my auto in and found the problem, did the service and return my auto the same day. Carlos was on top of his game. Thanks H Brooks service and return my auto the same day. Carlos was on top of his game. Thanks H Brooks More

Carlos is very helpful and knowledgeable about my car repair and maintenance needs and always keep me informed about the progress of my car repairs. I feel that I can trust him. Thanks Carlos for earning repair and maintenance needs and always keep me informed about the progress of my car repairs. I feel that I can trust him. Thanks Carlos for earning my trust. More