Volkswagen Brandon - Service Center

Took an entire day to do my service and didn’t let me know it was ready until 40 minutes before close. As I live 25 minutes away, I left as soon as I could and still got there after close. When I went to know it was ready until 40 minutes before close. As I live 25 minutes away, I left as soon as I could and still got there after close. When I went to turn on my car, it wouldn’t start. The sales rep told me it happens and jumped my car. This was nerve racking to me as I have never had this happen before and it continued to happen the next morning so I brought my car back only to be given a ridiculous price to “fix” my car. Long story short I left and went to another dealership that handled the issue within two hours and for an appropriate price! Overall wasn’t pleased with the service and will not be returning. More

Seth was great and took good care of me! He was prompt courteous and made sure I was informed along the process. Great job Seth courteous and made sure I was informed along the process. Great job Seth More

Carlos is exceptional. He is very easy to deal with. Always, answers concerns and factual about any transactions. He is our go to guy when Scheduling service times. Always, answers concerns and factual about any transactions. He is our go to guy when Scheduling service times. More

I’ve NEVER Had A Problem Until Now. At 50 K Miles They Were Suppose To Change Quite A Bit Of Things While It Was Still Under Warranty , Welp They Didn’t. They Waited Until Warranty Was Expired Then Said E Were Suppose To Change Quite A Bit Of Things While It Was Still Under Warranty , Welp They Didn’t. They Waited Until Warranty Was Expired Then Said EVERYTHING Had To Be Changed Then. So I Said Okay , Well Yall Didn’t Tell Me That. Their Response Was Sorry But Now Cars Not Under warranty So You Have To Pay $3091. Then When I Asked To Talk To Management Because That Was Bullxxxxt. Was Told Well Ww Traded Management In November. So It Won’t Do NO Good. I’m A Single Mother Of 2 Adopted Daughters. Got Laid Off Living Off Unemployment. So I Explained This Wasnt My Fault , I Wasn’t Informed. & Basically Got Casted to The Side. & Said If I Don’t Pay They Can’t Give Me My Car. My ONLY Tranportation For My Children. So Believe Me When I Say , I LOVE VW. But I Will NOT Recommend Them To Anyone. After My Car Is Paid Off I Will NOT Purchase From Them Again. & I Will Tell Everyone I Know Not To Purchase because They Find A way To xxxx You Over. & Don’t Care. More

Took my Beetle turbo in for regular maintenance recently. They said they couldn't find my appointment or that it wasn't documented properly even though there was no excuse because I made the appointment on t They said they couldn't find my appointment or that it wasn't documented properly even though there was no excuse because I made the appointment on their website, so there should be no error. That all being said, working with Carlos is always fantastic. His customer service is a cut above anyone else's. Also, their technician sent me a video documenting my vehicle's condition and the work being performed on the vehicle which I thought was outstanding. So all in all, a minor miscommunication isn't worth subtracting a star since my vehicle was still processed immediately and I received excellent customer service. More

Great service as always! I always come to this location to service my car and I always have a great experience. Seth Kalman assisted me and was very helpful. to service my car and I always have a great experience. Seth Kalman assisted me and was very helpful. More

it was 30 000 miles car inspection and my first visit at vw Brandon I have great experience it was very fast - oil change tire rotation and car inspection vw Brandon I have great experience it was very fast - oil change tire rotation and car inspection More

Oil change and tire rotation and inspection took less time than stated. Overall great service. Been coming here for years and have never had any complaints. time than stated. Overall great service. Been coming here for years and have never had any complaints. More

Car came back dirtier than when I took it in, seems to me if you are spending a lot of money for optional services, the least they can do is not give me back my car dirty if you are spending a lot of money for optional services, the least they can do is not give me back my car dirty More

The time it took to just get an oil change and tire rotation was way to long in my opinion over 2hrs way to long rotation was way to long in my opinion over 2hrs way to long More