Volkswagen Brandon - Service Center

Although I found my wait for my vehicle to be a little long, the persons that I dealt with were very helpful, sincere and kind. long, the persons that I dealt with were very helpful, sincere and kind. More

It took 3 trips to Brandon VW to get my Atlas fixed. The AC started blowing hot air. It is still under warranty being only 2 years old. The first time, I was never told what the issue was. They just added f AC started blowing hot air. It is still under warranty being only 2 years old. The first time, I was never told what the issue was. They just added freon. AC worked fine for about a month, then started blowing hot air again. Took it back in and was 'helped' by Seth in service who quickly told me, before even taking the car in, that freon doesn't just vanish and I will likely need to pay for this service. I told him this was the second time here for the same issue. He asked did they add freon last time and if I paid for it? I replied, yes they added freon and I was not charged for it. To this, he replied, "Well, you should have been charged. This stuff is not cheap and freon doesn't just vanish like that. There must be a leak or something and if there is that doesn't just happen either, so you will likely need to pay for any repairs." He never even looked at the car and he's telling me that this is likely my fault and I will likely have to pay for it. I couldn't believe how rude he was being to my wife and me so we left. I contacted VW Customer Care and they arranged a return trip to the dealer where they FINALLY fixed it and found the issue to be a loose valve...not my fault...and they repaired it under warranty. Why does it take 3 trips to determine a loose valve and why do service advisors like Seth try to tell me it is my fault and likely billable when they haven't even looked at the vehicle? Horrible experience. More

Seth was very friendly and got my car back to me in a timely manner! Thank you for your help! Everyone else was very friendly as well and very helpful. timely manner! Thank you for your help! Everyone else was very friendly as well and very helpful. More

Seth Kalman was absolutely fantastic. You need more associates like him. He went above and beyond for us..He kept is informed every step of the way. Thank you Seth. associates like him. He went above and beyond for us..He kept is informed every step of the way. Thank you Seth. More

Brian was very helpful. I hit checked in and had the chance to ask some questions. From a sales point of view - not a service issue but from a sales point of view I was given a few pieces of misinformat chance to ask some questions. From a sales point of view - not a service issue but from a sales point of view I was given a few pieces of misinformation about the car’s features that the car does not have. This has happened with my last purchase and I am later told no you don’t have that. It’s very frustrating as a repeat customer. But again this is not related at all to the service dept. just want to provide the feedback. Thanks. More

Buying a car at Brandon VW was quick and made the process of buying a new car very easy. They made sure we were taken care of and all our needs were met. of buying a new car very easy. They made sure we were taken care of and all our needs were met. More

My service rep Seth always comes thru, keeps me well informed and makes me feel that my satisfaction is a source of pride. Things break or wear out, loving your vehicle is only part of brand loyalty, ho informed and makes me feel that my satisfaction is a source of pride. Things break or wear out, loving your vehicle is only part of brand loyalty, how you're treated when it's time to pay for a repair makes it easier to take. Lol More

Seth did an excellent job and is very knowledgeable about all the vehicle needs, highly satisfied with the job that was done to my car. all the vehicle needs, highly satisfied with the job that was done to my car. More

This dealership provided greater service than expected. Brian was extremely helpful and I will now be a returning costumer in the future. I am a new car owner new to the area and felt very happy with the s Brian was extremely helpful and I will now be a returning costumer in the future. I am a new car owner new to the area and felt very happy with the service. More

Great customer service by Bryan Vega. He did an excellent job ensuring the broken part was ordered and installed quickly. I will definitely come back. job ensuring the broken part was ordered and installed quickly. I will definitely come back. More