Volkswagen Brandon - Service Center

Staff attentive to your needs. .easy scheduling, video features of your vehicle while performing maintenance..clean facility,recommendations that needs attention to your car, fast s .easy scheduling, video features of your vehicle while performing maintenance..clean facility,recommendations that needs attention to your car, fast service.. More

Great staff. Great service. I Would recommend to friends and family to have service there Great service. I Would recommend to friends and family to have service there More

Up sold me on a simple service and when I asked about the service I was told about on the phone the lady acted like she didn’t know what I was talking about. 300 turned into 800 really quickly. Vulture service I was told about on the phone the lady acted like she didn’t know what I was talking about. 300 turned into 800 really quickly. Vulture More

They have a text message update system, but it can either be inoperative or not responded to. Either way it's frustrating to get information from them unless you go there in person and force them to answer y be inoperative or not responded to. Either way it's frustrating to get information from them unless you go there in person and force them to answer your questions. That being said, they do good work. More

Been waiting 2 monyhs for a painted gas door and a fuel door actuator. Was told it it would be 7-10 days. Every time i call nobody answers. Ive asked to speak to managers and get no response. I worked at a door actuator. Was told it it would be 7-10 days. Every time i call nobody answers. Ive asked to speak to managers and get no response. I worked at a vw dealership for 7 years and this is unnaceptable. More

Prices giving over the phone were not accurate by at least 20% !! Wait time was inexcusable longer than promised at check in and over the phone by 85 minutes!!! The person who helped me was passive aggr least 20% !! Wait time was inexcusable longer than promised at check in and over the phone by 85 minutes!!! The person who helped me was passive aggressive and mentioned to my face while I was waiting to check out that he is tough and served in 3 wars !!! I have no idea where that fit in service department for a dealership!!! Just uncomfortable and weird place !!! Oh , not to mention trying to oversell bunch services that is not due yet !!! More

I had a recall on my car and I was given a lender vehicle..! I couldn’t be happier with the attention from manager to the service team and Rolando for taking care of me needs … love VW of Brandon vehicle..! I couldn’t be happier with the attention from manager to the service team and Rolando for taking care of me needs … love VW of Brandon More

Carlos is great! He is very attentive to what my issues are when it come to my issues with my car and my finances when repairing my car… I appreciate the fact, you a He is very attentive to what my issues are when it come to my issues with my car and my finances when repairing my car… I appreciate the fact, you all don’t try to push services on me.. More

Went there with a problem with my car. They called me and told me it was the timing that was off. Told me that my timing belt and idler pulleys looked good. That was because they were new. They called me and told me it was the timing that was off. Told me that my timing belt and idler pulleys looked good. That was because they were new. I asked how much to fix it. They told me $1800 I picked my car up and took it home. I’m not a VW trained mechanic and it only took me 4 hours with jack stands and a floor jack to fix it myself. A trained mechanic in a shop with a lift would take probably half that time. So I thought that was a insane amount for the job so would never bring my car back to this dealership. More

The first trip was for an oil change and tire inspection/rotation. I was at the dealership for over three hours. The second trip was to get the new tire and rotation and I waited a little over tw inspection/rotation. I was at the dealership for over three hours. The second trip was to get the new tire and rotation and I waited a little over two hours. I missed several appointments as a result of both visits. While my car was fixed it took entirely too long. More