Volkswagen Brandon - Service Center

Went in for an oil change, had an appointment at 8:30 am. My car was not ready until 5:30 pm. I feel as though if I said that I was waiting at the service center instead of getting picked up my car would hav My car was not ready until 5:30 pm. I feel as though if I said that I was waiting at the service center instead of getting picked up my car would have been done faster than 9 hours. More

The service department will work with you to understand what level of service you can afford and help you get on the road safely within that budget what level of service you can afford and help you get on the road safely within that budget More

The service department was amazing ! Lauren responded to all of my questions and was super helpful! Lauren responded to all of my questions and was super helpful! More

The service was great. My advisor was great and communication was remarkable. Thank you so much! My advisor was great and communication was remarkable. Thank you so much! More

Great service, punctual and professional. Despite the renovation the waiting area was comfortable to wait. Despite the renovation the waiting area was comfortable to wait. More

I was instantly greeted with a smile and received amazing customer service and hospitality while receiving the services I needed. customer service and hospitality while receiving the services I needed. More

I was expecting Battery not to be covered but was pleasantly surprised the agent was able to get it covered pleasantly surprised the agent was able to get it covered More

Carlos is a great communicator and I knew exactly what was being done to my Atlas. I wasn’t able to get to the dealer before closing time to pick it up. He still made sure my car was pollen free the next was being done to my Atlas. I wasn’t able to get to the dealer before closing time to pick it up. He still made sure my car was pollen free the next morning! He seems to go above and beyond what is expected. I hope the dealership knows how nice he makes the service department experience for customers. More

Carlos is very professional and excellent with making sure what needs to be done and the cost involved. He is great to work with sure what needs to be done and the cost involved. He is great to work with More

Still waiting for an answer as to why the service done on my car this year was nearly three times the cost of the exact same service done last year. You guys screwed me badly on thr labor and some other t my car this year was nearly three times the cost of the exact same service done last year. You guys screwed me badly on thr labor and some other things. Still waiting to heart from the service manager to whom I complained directly. More