Volkswagen Brandon - Service Center

We were there far too long. 4 hours. The person in the front Kayla Weber told us my hub was cracked. It was wrong terminology. Told my husband (when he asked to see service man 4 hours. The person in the front Kayla Weber told us my hub was cracked. It was wrong terminology. Told my husband (when he asked to see service manager) that he had walked out last week. Not true! I had told her twice that a part had been replaced 2 times two weeks ago. It was the right rear speed scensor. She didn’t pass that info on to the mechanic. Time wasted. We aren’t happy right now. More

I was told that my car was ready for pickup and I replied that I would be there in an hour. When I paid I was told that my car would be right out . I waited approximately 15 minutes outside and no car. I that I would be there in an hour. When I paid I was told that my car would be right out . I waited approximately 15 minutes outside and no car. I went back in and was told my car was being washed. Nice gesture, but info delivered with a shrug. 20 minutes later I was finally given my car. I was also called back in to repeat paying the bill and later given a refund receipt for the duplicate payment. No effort was made to provide seating while I waited outside. Seats were occupied by employees. Wake up and put your manners on! More

Got my car in quick and on time per appointment. Told me exactly how long it would take & it was ready as promised. Told me exactly how long it would take & it was ready as promised. More

Been going to Volkswagen for my services for about a year. Carlos takes good care of me. Definitely recommend 👍🏻 year. Carlos takes good care of me. Definitely recommend 👍🏻 More

Shouldn't even be called Brandon VOLKSWAGON. Looks and acts like a used car lot. Tour the front which is in such rundown appearance there are faded unusable handicap signs with used cars parked Looks and acts like a used car lot. Tour the front which is in such rundown appearance there are faded unusable handicap signs with used cars parked in them. Scheduled a detailed appointment over the phone and the service department (Carlos) had no clue why my car was towed in but, rather than ask, it sat untouched for days. When called he admitted he didn't know why it was there as "no one" told him. Said he had a shortage of service techs. Would be yet another 4 days before they got around to checking it out. Try any other true Volkswagen dealership and you will immediately see a major difference. They speak directly to you instead of texting and then ignoring your texts. I have been to other dealerships in the area but, had gone here because it was closest. Big mistake! Brandon also no longer offers rental cars for long repairs. Not so with the other dealerships. Choose wisely when you need potentially serious work on your car. This place is horrible. Before they ever looked at my vehicle, I received a call from the young woman who had scheduled the appointment. She said it appeared I had 'missed my appointment'. I asked her if she actually worked at this dealership or at a call center. She replied she was upstairs in the office. I replied to look out the window because my vehicle was still there, and service was unaware as to why. She apologized, admitted she was the one that made the appointment and most definitely had the reason down for the visit (she proceeded to read it to me) and that she would let her supervisor know. Also offered to have me speak to her supervisor which I declined as by this point, I had no face in their ability. So, the only shinning light in my experience was this woman. She deserves a raise! More

Everything was fine they did but my oil light is still on and I believe there is a leak and I believe there is a leak More

Fabulous 100 percent recommended! ! Carlos Was awesome!! The only place I like to take my car… ! Carlos Was awesome!! The only place I like to take my car… More

Service was very good. There was no waiting time and the service completed as agreed There was no waiting time and the service completed as agreed More

Having a service adviser like Carlos Melendez to guide me through everything made it easier. He is very personable and professional, and I always make my appointments with him. through everything made it easier. He is very personable and professional, and I always make my appointments with him. More

Rolando was very helpful in deciding which repairs would be best in preparing my car for sale. The repairs that were done have made a big difference in the week the car runs. be best in preparing my car for sale. The repairs that were done have made a big difference in the week the car runs. More