Volkswagen Brandon - Service Center

Service Department Manager xx Thakkar is very unprofessional, rude. After his department made a mistake quoting a service for my vehicle, I requested to talk to him. Thakkar brought me to his off unprofessional, rude. After his department made a mistake quoting a service for my vehicle, I requested to talk to him. Thakkar brought me to his office and started to yell at me. I immediately told him that as a new customer I deserve respect. I also stated that I was not one of his employees or any of his family member. I requested to talk to the General Manager (Glen McGuire) of the dealership and allegedly he stepped out to locate the GM. After few minutes I asked where was Thakkar and I was informed that he was gone. I never had the opportunity to talk to the GM. I was able to obtain the GM cell number. I sent a text to Mr. McGuire and he never responded back to me. Very disappointed as a new customer. I will never visit that dealership again. More

Very quite are service personnel are ver professional. I hope the waiting are gets better upon completion of construction. I hope the waiting are gets better upon completion of construction. More

It's a bit slow but I understand that they have a new computer system. So maybe the it will go a little bit faster and I won't have to wait so long the next time computer system. So maybe the it will go a little bit faster and I won't have to wait so long the next time More

They communicated well with me regarding my car. The videos are always helpful. My service advisor was very knowledgeable regarding the issues I was having and was able to fix same. The videos are always helpful. My service advisor was very knowledgeable regarding the issues I was having and was able to fix same. More

Rolando created a relaxing and professional environment. I am extremely satisfied with the service I received at Brandon VW. I am extremely satisfied with the service I received at Brandon VW. More

My service advisor was great, very informative and patient. Also I really love the video that the technician provided of the work he had done, that is priceless. patient. Also I really love the video that the technician provided of the work he had done, that is priceless. More

Appt was at 10 am. Was ask to wait in sitting room. At 10:20 went back out to make sure I hadn’t been forgotten. Was checked in about 10:25. Was in for routine mainten Was ask to wait in sitting room. At 10:20 went back out to make sure I hadn’t been forgotten. Was checked in about 10:25. Was in for routine maintenance. Spoke with Carlos about right rear tire valve cap missing. Was reassured it would be replaced. When I got home it had not been replaced . I called and left detailed message on Carlo’s voicemail. I have still not had a return call or follow up. So yes I’m disappointed. More

Very unprofessional and very predatory. The don’t communicate in a timely matter and does not honor coupons that is previously approved. The don’t communicate in a timely matter and does not honor coupons that is previously approved. More

My service coordinator Rolando Malave was awesome! Great service! Very hekpful and kept me informed! Great service! Very hekpful and kept me informed! More

Carlos has been very helpful and easy to contact when need be. Though I purchased my vehicle on 2018, and I have been getting my vehicle serviced here since then; this is the only time I got my car rin need be. Though I purchased my vehicle on 2018, and I have been getting my vehicle serviced here since then; this is the only time I got my car rinsed (not washed). It would be nice to get it vacuumed. I do keep my vehicle very tidy. More