Volkswagen Brandon - Service Center

Best saleswoman ever! My boyfriend and i came into VW a few weeks ago for service on his car. We really had no clue about the difference between leasing and buying but Cari My boyfriend and i came into VW a few weeks ago for service on his car. We really had no clue about the difference between leasing and buying but Cari was so informative and attentive and patient with our questions! We will definitely be back next month to meet with Cari again. Thanks VW for having an awesome saleswoman! More

Something got broken while I was getting another thing fixed I went to Brandon VW because my back driver window was not working. When I got it back the outside lip of the window was broken and I noticed it after I went to Brandon VW because my back driver window was not working. When I got it back the outside lip of the window was broken and I noticed it after I rolled it down and back up. I called them and told them the problem. The service manager ordered the new part and installed it for free. I am very thankful they held up their end when they had accidentally broke something. More

Horrible Dealership not Honest at all. Brought my mk7 gti in for 2 error codes i have obtained left with 3, called the dealership immediately after and spoke to Pete the service manager, He Brought my mk7 gti in for 2 error codes i have obtained left with 3, called the dealership immediately after and spoke to Pete the service manager, He said he would take care of it for us but when i called him up to honor that deal he said he never said that. Never go to Brandon VW very very horrible dealership and xxxx bags. Dont waste your time and money there. They dont deserve a penny. More

Taking advantage of a 17 year old My son who brought his vehicle in for an oil change was very proud that he be able to pay for this himself after working very hard for the summer so f My son who brought his vehicle in for an oil change was very proud that he be able to pay for this himself after working very hard for the summer so far. They had him sign a document for a much more expensive service. He had no clue and a $50 oil change turned into $420. I went down to see what happened and everybody put up their hands like you need to talk to somebody else I then called the dealership and they put me on this Merry-Go-Round of a voicemail when I tried to talk to the manager. Very disappointing experience I hope this helps others. More

Good dealer Very nice people, great service. They always do a good job when servicing my car. This is a trustworthy dealer. I recommend them highly. Thanks Very nice people, great service. They always do a good job when servicing my car. This is a trustworthy dealer. I recommend them highly. Thanks More

New to Tampa Bay, IMPRESSED with Brandon Volkswagen Service I recently relocated to Tampa from Arizona and needed to have my vehicle serviced. When I called and spoke to the service department they were friend I recently relocated to Tampa from Arizona and needed to have my vehicle serviced. When I called and spoke to the service department they were friendly and efficient and got me in the same day that I called. Once I arrived (with my pet), they whisked my car away and had me in and out in under 2 hours (Oil Change/Inspection/Tire Rotation) and they even washed my car. It takes a lot to impress me, and Brandon Volkswagen's Service Department WOWED me (and parts and the cashier . . . everyone was VERY welcoming and friendly). More

The service dept was excellent, went above and beyond Ken Creevy, the manager of the service department, proved to be highly informative and extremely helpful on three different occasions. The man knows h Ken Creevy, the manager of the service department, proved to be highly informative and extremely helpful on three different occasions. The man knows his craft, which is a rare thing to encounter. In addition to the excellent service experience, Mo in sales was also quite helpful and a pleasure to deal with.. More

Excellent Service All my questions were answered and I felt like I was important. My service personnel went above and beyond by helping me use a coupon on my phone. Als All my questions were answered and I felt like I was important. My service personnel went above and beyond by helping me use a coupon on my phone. Also the waiting area was very clean and provided means to get snacks and drinks. More

Worst Service Department Ever!!! I've been to multiple VW dealerships and never had a complaint. This was my first time visiting VW Brandon after recently moving to this area and I mu I've been to multiple VW dealerships and never had a complaint. This was my first time visiting VW Brandon after recently moving to this area and I must say that this dealership is total garbage! The people are rude and dont even know what they are doing. This is makes me never want to visit or buy a VW again! They will NEVER have my business again! More

Worst Service Department Ever!!! I have bought two VWs from this dealership. The first sales person was horrible and rude but the finance person and manager made up for him. On two o I have bought two VWs from this dealership. The first sales person was horrible and rude but the finance person and manager made up for him. On two occasions the service department have been absolutely useless and rude but the ultimate was when I called the service department needing some information I was told that they were to busy, when I informed the young lady that I was stranded on the side of the road and needed some information, once again I was told that they were to busy .... not can they call you back or can I get someone else that may be able to answer your question etc. Just plain they are to busy.........Well I am to busy to buy anymore cars from you!!!!!!!! More