Volkswagen Brandon - Service Center

VW first timer This is our first VW and first time needing an oil change. For a Saturday afternoon, everything was quick and painless! I definitely recommend Brandon This is our first VW and first time needing an oil change. For a Saturday afternoon, everything was quick and painless! I definitely recommend Brandon VW and to see Jarrett as your Service tech! He's extremely friendly and thorough! More

Pleased with the whole process The service writer was very helpful the whole way. He was honest and respectable every time we talked. The repair was done well and completely. Overal The service writer was very helpful the whole way. He was honest and respectable every time we talked. The repair was done well and completely. Overall, I am satisfied with this experience More

Service Excellence Fast friendly service- came in first thing in the morning needing to get to work- was in and out in an hour.Was offered shuttle to work but not needed Fast friendly service- came in first thing in the morning needing to get to work- was in and out in an hour.Was offered shuttle to work but not needed.Everyone very nice and accommodating. More

Service on warranty The service advisor who assisted me was outstanding. Mr. Schrom was very knowledgeable and helpful He quickly got my appointment started with minim The service advisor who assisted me was outstanding. Mr. Schrom was very knowledgeable and helpful He quickly got my appointment started with minimal delay. Service provided in excellent time and they did a car wash. More

Service Advisor "Jarrett Schrom" is Amazing! Service Advisor "Jarrett Schrom" is amazing at getting to the source of your VW issues and work's very hard for you. His professionalism and ability t Service Advisor "Jarrett Schrom" is amazing at getting to the source of your VW issues and work's very hard for you. His professionalism and ability to explain the "how, what and why" really is what an advisor should be able to do with no problem. I will recommend all VW owners to go to Brandon VW and ask for "Jarrett" for any and all services! No matter how big or small. I was taking my CC to St. Petersburg. Not any more, he made sure I stayed informed and got back in my VW CC as soon as possible! You are the greatest Jarrett. I can't thank you enough. So Thanks again Sir! More

Service Review Very helpful and honest. Service rep did not allow me to be over charge. Had an opportunity to pull more money out of me considering I'm new to this. Very helpful and honest. Service rep did not allow me to be over charge. Had an opportunity to pull more money out of me considering I'm new to this. Thank him personally for me thank you. Will be back. More

Amazing what happens when you take a VW to VW service I needed to have a motor vibration diagnosis done on my 2011 VW Jetta after a month at another brand dealer collision center. They supposedly were una I needed to have a motor vibration diagnosis done on my 2011 VW Jetta after a month at another brand dealer collision center. They supposedly were unable to replicate the issue that I was experiencing. In 45 seconds Jarrett saw what I was talking about and in an hour the tech David was able to state that it was not normal and was in fact related to the front end collision I was involved in. My car is currently back having the needed repairs completed to restore my car back to a safe drivable condition as it was prior to the accident. Thank you to the service team for knowing and being able to provide the documentation to me! More

Jarrett in service deserves a raise! Multiple calls and emails sent keeping me informed of the status. Amazing communication. 5 out of 5stars in customer service. Give this guy a raise. Multiple calls and emails sent keeping me informed of the status. Amazing communication. 5 out of 5stars in customer service. Give this guy a raise. More

Very Good . Very professionals That is all I have to say I have been a customer of Brandon. VW for years and thats why I lease cars from them. Due to their prof . Very professionals That is all I have to say I have been a customer of Brandon. VW for years and thats why I lease cars from them. Due to their professional attitude More

Excellent Service Department! From the time I walked into the Service Department, until I checked out at the cashier's counter...I was very impressed with the service I received! J From the time I walked into the Service Department, until I checked out at the cashier's counter...I was very impressed with the service I received! Jarrett was very knowledgeable, and informative when it came to the explanation for my 40,000 mile service. The dealership offered great amenities such as: WIFI, complimentary coffee (with a few select blends/flavors to choose from,) and a comfortable lounge to watch tv or read the local news paper. Unlike some service advisors at other dealerships I had the experience dealing with in the past; Jarrett did a fantastic job keeping me updated while I waited on my vehicle to be serviced. Not once, did I have to walk up to his desk to have him provide me an update or look out the service drive window to interpret an update on my vehicle for my self. Brandon Volkswagen definitely sets itself apart from other dealerships! More