Volkswagen Brandon - Service Center

Service experience was fine.i thought I was nickeled and dimed on the bill. I was charged for using their tools. Give me a break!!! Because of the high prices and extra charges for everything I try not to dimed on the bill. I was charged for using their tools. Give me a break!!! Because of the high prices and extra charges for everything I try not to service at the dealership. More

Service & sales were below a 1 Star review. Our car has been at VW Brandon for 10 weeks! We were lied to about where they were in the process of fixing our car & NO RENTAL FOR 10 weeks, no update from serv been at VW Brandon for 10 weeks! We were lied to about where they were in the process of fixing our car & NO RENTAL FOR 10 weeks, no update from service on anything. Our family has been a VW family for many years & we are very disappointed in how they handled our recall & mood situation. Will not buy another! VW & VW blBrandkn/Kuhn has lost our business. More

Honoring an estimate for car door trim replacement Original estimate given by Brandon VW was low and after I brought my car back increased from $65 to $325. I asked for VW Brandon to honor their origin Original estimate given by Brandon VW was low and after I brought my car back increased from $65 to $325. I asked for VW Brandon to honor their original estimate to replace trim(i bought the trim beforehand from a 3rd party) They honored their original estimate for $65 Thank you More

Carlos is the man. Very professional and customer oriented. This man needs a raise, paid vacation, the whole nine yards. I really appreciate his prompt and courteous service. Thank you sir oriented. This man needs a raise, paid vacation, the whole nine yards. I really appreciate his prompt and courteous service. Thank you sir More

I wanted to thank Veron for the outstanding work on my car and for being so professional. Thank you again for a job well done. car and for being so professional. Thank you again for a job well done. More

2018 GTI S Brakes are bad..... So here we go again with this dealership and their service department. The same usual crew of @$$holes and trying to be smart.... Trust me IF I could So here we go again with this dealership and their service department. The same usual crew of @$$holes and trying to be smart.... Trust me IF I could I would but I have to remain calm and be smart to warn all potential customers to AVOID THIS PLACE LIKE THE PLAGUE!!! Brand new 2018 GTI S: with 4 months of purchase the steering wheel would shake during braking (20mph to 75mph) it got really bad. So DICK the service dept manager and I have a very lengthy discussion about what they are going to do vs what I am requesting and what VW will allow. So I reached out to another VW dealership not affiliated to Brandon(Kuhn) VW. They stated that its recommended by VW to replace the brakes when the car is that new from being sold from the dealership. Funny they said that b/c I call VW and they said the same thing. Well I now have turned rotors and same brake pads! Well guess what the problem has returned and now its all on me to fix and out of pocket! DO YOURSELF A FAVOR AND THE HEARTACHE AND GO ELSEWHERE TO BUY YOUR CAR - AVOID BRANDON & KUHN (BROTHER SISTER DEALERSHIPS) - AVOID LAKELAND VW TOO (SNAKES) More

SERIVCE DEPT SUCKS Cant do "0" So VW Brandon offers an oil change for $49.99 BUT that's for select vehicles. You click the view details for the specific vehicles that Cant do "0" So VW Brandon offers an oil change for $49.99 BUT that's for select vehicles. You click the view details for the specific vehicles that qualify for the discounted oil change. No cars are listed no years are listed so they want you to assume that you know this already. 2018 GTI 10K oil change $100 .... HA! So I ask them to look at their own website to view what they have posted on there... They refused to see what I was talking about because they know it only applies to select cars not the new models.... Well please tell me what models this coupon applies to ... they kept telling it doesn't apply to my car... I strongly do not recommend this deanship for service! This is my second time having issues with this place and I will never bring any of my cars back to this xxxx hole.... Austin, Carols & Dick I will do whatever it takes to make sure you dont get customers in there for service More

Very rude and poor service department We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both w We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both work full time jobs so I don't really have time to put the car down for that kind of troubleshooting and repair. So I made an appointment with Brandon VW to inspect and repair. We had chosen Brandon VW because they work with a rental car company since we knew we would need to leave the car there for a couple days. My wife arrived at 430pm (her appointment was at 440pm). When she went to check in the service writer (Carlos M) told her it was a little late in the day to do a repair like that. She said she had to work and this was the appointment we had made knowing it was an A/C problem. I arrived at 530pm the car was already inspected and was told by the service writer that the compressor relief valve was leaking so the compressor and misc components needed replacing. I asked what it would cost. 40 mins later (630pm) after having to track him down, he finally showed me a scratch piece of paper with some numbers scribbled on it saying it would be $2100.00. This is what I expected so I said fine (knowing the troubleshooting was wrong) but the repair would fix the system. Then asked about a rental car and was told too late the close at 6pm. So asked is that it? We just walk home since you were avoiding use for 40mins. Was told he would call us an UBER. We just walked out the door and was left to deal with the A/C myself which is what I was trying to avoid in the first place. No customer service at all and doesn't care for you or your time. Highly do not recommend unless you like being lied to. More

No problems I don't really trust anyone else to work on my 2011 Volkswagen Jetta other than Brandon Volkswagen. They are always fast and courteous whenever I need I don't really trust anyone else to work on my 2011 Volkswagen Jetta other than Brandon Volkswagen. They are always fast and courteous whenever I need work done. More

Basic service I have had the pleasure of working with Jarrett Schrom on several occasions. All I can say is that he is committed to customer satisfaction, very poli I have had the pleasure of working with Jarrett Schrom on several occasions. All I can say is that he is committed to customer satisfaction, very polite, and professional! More