Volkswagen Brandon - Service Center

Quick, easy, and painless It was easy to make the appointment, get in and get out quickly. This was only an oil change so what can go wrong. Last time I brought the car in an It was easy to make the appointment, get in and get out quickly. This was only an oil change so what can go wrong. Last time I brought the car in and was charged for a battery for a car that was still under warranty. The sales department sold me a warranty that was not 100%. I made a complaint but never got an adequate answer. I am not blaming the service department. I am placing this at the feet of the sales department. More

Was easy to work with Brian and he caught the open recall on our vehicle. Checked the brakes as asked and let me know that the tires are wearing out. on our vehicle. Checked the brakes as asked and let me know that the tires are wearing out. More

Great service Second time dealing with Carlos. He is a true professional, knowledgeable in his profession. He is an outstanding representative for The service depa Second time dealing with Carlos. He is a true professional, knowledgeable in his profession. He is an outstanding representative for The service department and Brandon Volkswagen. All my experiences with Brandon Volkswagen has been very positive. After going in for service, I talked with Juan Rodriguez and bought an Atlas from him. I can’t say enough good things about him. He was so helpful. There were no questions that he could not answer. He made the buying experience a more pleasant atmosphere. My most personal thank you to Juan. More

Intake manifold The job was completed in the time frame Johnny said it would be. Picked the car up and was very satisfied with the service from Brandon VW. The job was completed in the time frame Johnny said it would be. Picked the car up and was very satisfied with the service from Brandon VW. More

Reset Electrics After New Batter Worked with Austin. He was amazing, polite, professional. My appointment was at 7am. He had to let me know that the techs don't arrive until 8am. Worked with Austin. He was amazing, polite, professional. My appointment was at 7am. He had to let me know that the techs don't arrive until 8am. I was upset that the person on the phone scheduled me for a time that was not reasonable given the tech's schedules, but Austin handled my frustration and my car was ready right around 8am. More

Best Dealership Love this dealership. Surprised how great they were when we purchased our VW and have been impressed ever since. Service department replaced tire that Love this dealership. Surprised how great they were when we purchased our VW and have been impressed ever since. Service department replaced tire that had wire stuck in it, changed oil, and rotated my tires in less than 4 hours. They are the best in town! More

2012 VW EOS - Convertible Top Repair Brian was attentive in listening to my story concerning how my convertible top was damaged by an umbrella I had left on the ledge in the trunk. He ha Brian was attentive in listening to my story concerning how my convertible top was damaged by an umbrella I had left on the ledge in the trunk. He had the car checked and identified a broken part that had to be replaced. Brian informed me the part needed would have to be ordered and would take a week to come in. In exactly a week I received a call from Brian the part was in and he scheduled a time for me to bring in the car. The repair was made and the estimate amount quoted was in line with the final cost. Thanks Brian for your professional service! More

Courteous service and flexible hours. We use Brandon VW for all of our service needs when it comes to our VW Atlas. They complete our service in a timely manner and always communicate well via text (our pr for all of our service needs when it comes to our VW Atlas. They complete our service in a timely manner and always communicate well via text (our preference). More

The service personnel at Brandon VW are very courteous and professional. They make the process smooth and provided some helpful tips about how I run my A.C. and professional. They make the process smooth and provided some helpful tips about how I run my A.C. More

Austin was very helpful dealing with this tire issue, in his recommendations and concerns. His mechanic was patient and gave sound advice to correct issue. his recommendations and concerns. His mechanic was patient and gave sound advice to correct issue. More