Volkswagen Brandon - Service Center

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Great job!!!!! My car is running brand new.. Carlos Melendez is the best!!!!! Carlos was very knowledgeable about VW products and I would recommend him to anyone. Melendez is the best!!!!! Carlos was very knowledgeable about VW products and I would recommend him to anyone. More

First, I have to say I love my VW Atlas that I bought in Fort Myers, FL. In Dec. I have plastic piece on a seat that broke. I happened to be close to Brandon VW and thought I would see if they could help me Fort Myers, FL. In Dec. I have plastic piece on a seat that broke. I happened to be close to Brandon VW and thought I would see if they could help me out. I must say it was top ten worst customer service I have ever had. I am glad I didn't buy my car there and give them any of my money. The service tech expected me to go there 3 times to snap on a plastic piece that should take about 10 seconds to replace. I don't understand this lack of understanding that I don't want to drive 25 miles each way 3 times for a plastic piece to be snapped into place. And I was offered no alternative just too bad. So I will be choosing to use another VW dealership maybe one where the customer service is better and some common sense is used. More

Wonderful Service Austin in Service does a great job communicating. The work was done in a timely manner and returned to me promptly. We am very happy with our experien Austin in Service does a great job communicating. The work was done in a timely manner and returned to me promptly. We am very happy with our experience. More

If you are ever in need of an automobile..head on over to Brandon Volkswagen. Ask for Kevin Boles once you get there. You will leave pleased!! Brandon Volkswagen. Ask for Kevin Boles once you get there. You will leave pleased!! More

The service department did not look into the error lights like my wife had asked. They did not contact her once the car was finished like my wife had asked. They did not contact her once the car was finished More

Worst Experience EVER! I've avoided filling out this review in hopes I"d eventually be able to muster up something nice about my experience....I have yet to find anything. M I've avoided filling out this review in hopes I"d eventually be able to muster up something nice about my experience....I have yet to find anything. My last two service experiences have been awful. Hands down the worst experiences I've had with this dealership. I can say with 100% certainty I will NOT bring my vehicle back to this dealership as long as Johnny is working in the service department. He has to be the most unprofessional/disrespectful individual I've worked with. I'm still appalled on how he treated both myself and husband. Not to mention they kept my vehicle for a week with one excuse after another as to why they didn't have the ordered part. As soon as we got home another alarm starting dinging. If i could give zero stars I would have. More

Austin and the whole team are great! I really enjoy the Brandon VW team. They are polite and responsive, and I know I'm always going to get the best service when I am there. I really enjoy the Brandon VW team. They are polite and responsive, and I know I'm always going to get the best service when I am there. More

I have a leak, the mechanics refused to do what was recommended and gave my husband attitude. And now my car is having issues and lights are coming on. The car won't accelerate past 20 mph recommended and gave my husband attitude. And now my car is having issues and lights are coming on. The car won't accelerate past 20 mph More

Check of Car's Start/Stop system No problems found and was given a thorough explanation of why the system may not function as expected. This feature save a lot of gas in city traffic No problems found and was given a thorough explanation of why the system may not function as expected. This feature save a lot of gas in city traffic. More