Volkswagen Brandon - Service Center

Brandon VW! I have purchased three VW Beetles all I have to say is kiddos. My experience is always great from sales associate to service dept. Thank You Brandon VW for always being available when contacted. to say is kiddos. My experience is always great from sales associate to service dept. Thank You Brandon VW for always being available when contacted. More

Carlos M. and Jose S. are the best!!! Extremely helpful, knowledgeable and great at what they do!! Highly recommend them both in Service, will definitely be working with them in the future! knowledgeable and great at what they do!! Highly recommend them both in Service, will definitely be working with them in the future! More

I am really satisfied with service and I am really appreciate that efforts and the amazing job which has been great. I am thankful to Carlos, he is really good and helpful man. appreciate that efforts and the amazing job which has been great. I am thankful to Carlos, he is really good and helpful man. More

Great Staff and Excellent Service. Had an appointment and they got me in quickly and the service was completed in a reasonable amount of time. and they got me in quickly and the service was completed in a reasonable amount of time. More

I bought my car at a different dealership and had issues from day one . After a month and a half I bought to Brandon Volkswagen and they had it fixed in 1 day . Great job and great customer service. from day one . After a month and a half I bought to Brandon Volkswagen and they had it fixed in 1 day . Great job and great customer service. More

If I could rate the Brandon service department a zero I would. The service employees are rude and most unhelpful! I have been dealing with them for years since I moved to Brandon from Lutz. I never had a would. The service employees are rude and most unhelpful! I have been dealing with them for years since I moved to Brandon from Lutz. I never had a problem at either of the other two Tampa locations. They are outstanding. I guess it's worth the drive to get some quality service because I will never ever return to the Brandon service department. More

This dealership tried to get me to spend money on repairs not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told me what I needed to have done that was no where the same thing VW Brandon advised. My vehicle is now repaired and running fine. Honesty keeps customers. More

Came to seek assistance with a warranty replacement. They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no re They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no review of vehicle. Had to return to get the oil change. Huge inconvenience. Poor communication. More

Had to bring car back for Oil Change and replace a key that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. Fir that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. First time they took care of warranty only and second time reiterated chack care for other service needs and rotate tires. They did not give solid recomendations, did not give me pricing of additional work. Spoke to manager Kevin about previous invoice. He stated an item on invoice labeled cylinder was a Key. Called another dealership and they verified it was not a key charge He also said he would call me Monday. That call back did not happen. All interactions point to a lack of professionalism and draw into question wether I can trust their work, charges or care for my vehicle Filling out surveys today. Dealership not interested in making things right or servicing the cars they sell to keep a positive relationship. More

First trip to the Service center here, it was great! Service Advisors were very knowledgeable and friendly. They had my car all fixed up in no time at all. I'm very happy with them!! Service Advisors were very knowledgeable and friendly. They had my car all fixed up in no time at all. I'm very happy with them!! More