Volkswagen Brandon - Service Center

After years of being a loyal customer, will never be returning! Awful experiences dealing with the service department on multiple occasions, without resolution, and horrible customer service. Would not returning! Awful experiences dealing with the service department on multiple occasions, without resolution, and horrible customer service. Would not recommend this dealer to anyone. More

Overall I like the dealership although the majority of the personnel didn't wear a mask. Kind of ironic if management tells customers to wear masks yet its own employees don't wear them. What makes this d the personnel didn't wear a mask. Kind of ironic if management tells customers to wear masks yet its own employees don't wear them. What makes this dealership so special and what makes me want to come back time and time again is Carlos Melendez, the friendliest, most professional, and honest service person I have ever met. He's amazing in every respect and VW Brandon should take every measure to keep this gem. More than happy to discuss in more detail and live. More

Visited for a brake booster replacement, the day that the booster was fitted I had to return twice for incorrect fitting issues. After the final issue I had to return later as a part needed to be ordered. I booster was fitted I had to return twice for incorrect fitting issues. After the final issue I had to return later as a part needed to be ordered. I called 10 days after to check on the part only to find out that they had not ordered the part and now it was still 7 days out. The Parts team always answer the phone asking if you can hold. My shortest hold was 7mins, only for the phone to be picked up and asked if I could hold. The Service teams individual voice mail boxes are all full and the phone system kicks you out to have to once again dial and bounce around again. One time I called to speak to Service and was told by the girl answering she could help, when I explained I had wanted for 35mins for the Parts Dept and then they sent me to a Service team members voicemail which was full, she laughed and said "I know". If you know say something. This is a main dealer representing the VW brand. The staff are friendly but there is a systemic issue to the way there phone system works and the internal depts coordinate. I used the same VW dealer in Kansas City for 15 years and loved them, but I think I might need to drive a little further than Brandon for my VW dealership. More

Great job! Fast and friendly service. Austin kept me informed on the status of my car throughout the process. I am very satisfied with my experience at Brandon Volkswagen. informed on the status of my car throughout the process. I am very satisfied with my experience at Brandon Volkswagen. More

Typically great service (in area since 2009) this time the stars didn’t align. Challenges with communication, parts on back order, lengthy trouble shooting, car was in the shop for almost 2 weeks and the stars didn’t align. Challenges with communication, parts on back order, lengthy trouble shooting, car was in the shop for almost 2 weeks and we had to initiate and pull information/updates. Even when our service rep said he’d call later that day we’d have to call the next day to initiate an update. It got to the point where we sent an email to the GM. We did get a phone call from our service rep with-in 30 mins but never heard back from the GM? Very disappointed, this is not usually the response we get from Brandon VW or any of the many VW dealerships we have worked with all over the country and Germany (Military and lived in NC, AL, FL, VA, PA and Stuttgart Germany). More

Johnny G was very courteous and was up front with the quote on the work I needed done on my EOS. He keep me informed throughout the process via text and let me know what needed to be done. I called for s quote on the work I needed done on my EOS. He keep me informed throughout the process via text and let me know what needed to be done. I called for service and they got me in and out the next day. I thought the brake job was a little pricey but they did all the work and I am quite satisfied with the results. I’ll be back again for service because of Johnny G. More

Clean, attentive to your needs and they always have gone above and beyond to accommodate me. Great customer service. Wouldn’t go anywhere else for my service needs. above and beyond to accommodate me. Great customer service. Wouldn’t go anywhere else for my service needs. More

Carlos did a great job in maintenence tech. Thanks for your service an oil change and tire rotation. The job took 25 minutes at only $29.99 your service an oil change and tire rotation. The job took 25 minutes at only $29.99 More

Justin was great and he provided the best customer service. Appreciated his offer for a ride or wait for my vehicle. Thank you Justin service. service. Appreciated his offer for a ride or wait for my vehicle. Thank you Justin service. More

They really took the time to fixed our car problem. Excellent job and all done in a timely matter. Will recommend to friends and family. Excellent job and all done in a timely matter. Will recommend to friends and family. More