Volkswagen Brandon - Service Center

The service department at Brandon Volkswagen is an absolute joke, they are literally the worst service team I have ever dealt with in my entire life. The point of going to Volkswagen and overpaying f absolute joke, they are literally the worst service team I have ever dealt with in my entire life. The point of going to Volkswagen and overpaying for service is because they are supposed to be trained, master technicians to work on Volkswagens. These guys are quite the opposite. AVOID AT ALL COST. Sales side is fantastic, 5 stars!! Unfortunately the service is so poor that is brings their aggregate score to -4927639 stars. 1 was the lowest allowed. More

A great experience as in each previous visit. Johnny was informative, went over everything in detail, and followed up within 24 hours of servicing. Brandon VW is the best! informative, went over everything in detail, and followed up within 24 hours of servicing. Brandon VW is the best! More

Appointment was for 730 but was not seen until 750. The technician that was supposed to attend me arrive late to work. Another representative logged in the car for service technician that was supposed to attend me arrive late to work. Another representative logged in the car for service More

I am always satisfied in my business at Brandon Volkswagen, from making an appointment, to service on my Jetta, to the sales department, they always make me feel like a valued customer. I always ha Volkswagen, from making an appointment, to service on my Jetta, to the sales department, they always make me feel like a valued customer. I always have a good experience. Thank you! More

Johnny and team were awesome! Super helpful and accommodating from the time I first called to inquire about the service needed, all the way to the completion of the repair! accommodating from the time I first called to inquire about the service needed, all the way to the completion of the repair! More

This dealership is awesome! The staff is very friendly and they get the job done. Johnny I’m the service department treats you like family and gives you updates while your vehicle is being serviced. and they get the job done. Johnny I’m the service department treats you like family and gives you updates while your vehicle is being serviced. More

Several employees walking around with no masks at all. Also I was ignored when I first came in to checkin for my appointment even though 3 service advisers saw me standing there. Also he could not Also I was ignored when I first came in to checkin for my appointment even though 3 service advisers saw me standing there. Also he could not explain what had caused the problem with my broken window More

Everything I asked to have done was completed without any issues. Communication was easy and everything was explained to me In detail. I would recommend all my friends to go and buy or service their car at t issues. Communication was easy and everything was explained to me In detail. I would recommend all my friends to go and buy or service their car at the Brandon dealership. More

I wasn’t happy at this dealership my service advisor put me in the system never to come to voltswagen again he cursed at me and snatched my paper he tried to charge me 150 bucks to tell me I need 4 new tire me in the system never to come to voltswagen again he cursed at me and snatched my paper he tried to charge me 150 bucks to tell me I need 4 new tires and wouldn’t give me that I’m writing I just had purchased tires a few days before More

Pretty good service level. Austin walked with me to the car to see what the issue was and managed with technicians to sort it out. car to see what the issue was and managed with technicians to sort it out. More