Volkswagen Brandon - Service Center

Outstanding Customer service experience Serives agent went above and beyond to help my car get fixed . Even installed my wiper blades and updated my appointment went above and beyond to help my car get fixed . Even installed my wiper blades and updated my appointment More

Great service! Austin Mechan is my go-to guy when I need my car taken care of. Everyone else is friendly and no hassles from salespeople. my car taken care of. Everyone else is friendly and no hassles from salespeople. More

Good job you all do, much thanks is given. There is a minimum of 25 words in here so I'm typing words to reach the minimum. minimum of 25 words in here so I'm typing words to reach the minimum. More

Carlos at Brandon Volkswagen is absolutely amazing. I wouldn’t bring my car for service anywhere else as long as Carlos is working there. I can’t speak of Brandon Volkswagen, but I can speak to Carlos my wouldn’t bring my car for service anywhere else as long as Carlos is working there. I can’t speak of Brandon Volkswagen, but I can speak to Carlos my Service Writer, he is the best. If you don’t want to be ripped off, and you want only what you need, visit Carlos at Brandon Volkswagen. More

After 10 years of being a faithful service customer, this experience was my worst by far. I only asked for a diagnostic on a car that was working. When I chose not to have the work done because I thought the experience was my worst by far. I only asked for a diagnostic on a car that was working. When I chose not to have the work done because I thought the price was ridiculously overpriced for what was being done I thought I would get my car back the way I brought it. But that was it the case. I barely made it onto the road before all the lights and alarms went off and I drive it right back in before it complete fell apart and died in the middle of the causeway. In those 5 minutes my service tech had gone to lunch and passed me off to someone else. I guess I expected him to take a minute from his lunch and come out to see what brought me back so soon but no. When I got a phone call later I was told that after I told them I wouldn’t be making the repairs the tech said “the service guy just put the bolts back in as is and gave it back”. Then I was told the service would be over $1200 for a few parts that cost less than $150. I agree people should be paid for labor to do the job but that was too much. I was also told that if I only decided to replace the parts and not do an engine cleaning that was an additional $700 that I’m only getting a slight chance car would be fixed and if I had to bring it back for the engine cleaning I would be charged double the quoted price. I will say that although the service tech was not rude to me I didn’t feel any compassion at all. In the end I feel if you’re a new customer or long standing customer there is no difference or feeling of value customer treatment. I will be looking for a new car but sadly it won’t be from here. More

My car was towed to the service department and Johnny kept me informed throughout the whole process. I had a new battery installed and all new tires. I picked up my car the next day in the morning. Eas kept me informed throughout the whole process. I had a new battery installed and all new tires. I picked up my car the next day in the morning. Easy Peasey! More

Have dealt with Jimmy and Brian in the past and this time was Jimmy and everything worked out great. They even got me in early. was Jimmy and everything worked out great. They even got me in early. More

Great service but oil change and tire rotation required 2-1/2 hours. Most competitors are faster. Otherwise I was satisfied and will return for service. 2-1/2 hours. Most competitors are faster. Otherwise I was satisfied and will return for service. More

I was very disappointed with the visit. Had to pay 625$ for something that should have been covered by warranty. Could not speak to a supervisor (not in). Was promised I would receive a call....still waiti for something that should have been covered by warranty. Could not speak to a supervisor (not in). Was promised I would receive a call....still waiting. I am very upset and am thinking of calling abc investigative team. More

My Service Advisor was on point. My battery died-Carlos got me in the shop same day and out in an hour. Well done-I am a retired GM/Cadillac Service Advisor so I know what to expect. Carlos exceeded my ex got me in the shop same day and out in an hour. Well done-I am a retired GM/Cadillac Service Advisor so I know what to expect. Carlos exceeded my expectations. The car, no so much. More