Volkswagen Brandon - Service Center

Made an appointment for 720 in the morning I called at 330 they were unable to locate my car until they called back with it found then asked to keep it over night to do the job I came in there for 330 they were unable to locate my car until they called back with it found then asked to keep it over night to do the job I came in there for More

Johnny was great, I was asked before any work was performed so that I could help make a determination about how to move forward. The service was quick and easy, thanks everyone. performed so that I could help make a determination about how to move forward. The service was quick and easy, thanks everyone. More

The service department is absolutely horrible. They did not notify us of any updates regarding our vehicle. We had to call each time. Communication was absolutely terrible. I would not recommend your sho not notify us of any updates regarding our vehicle. We had to call each time. Communication was absolutely terrible. I would not recommend your shop to anyone. More

The best Ordered parts next day in and outQuick! The The best Ordered parts next day in and out Quick! The gentleman kept me updated and fixed additional things I travel from Lakeland for this very The best Ordered parts next day in and out Quick! The gentleman kept me updated and fixed additional things I travel from Lakeland for this very reason Will continue to travel for this kind of service More

Brought in my passat tdi for an issue with the hvac (heater not working) all of the parts and labor were covered under the tdi warranty, but after installing some new electrical parts and stating on th (heater not working) all of the parts and labor were covered under the tdi warranty, but after installing some new electrical parts and stating on the paperwork that it was all tested and the work was complete, when we received the car the heater was still non functioning. A note for the service technician: just because you replaced a relay and the new relay works it doesnt excuse you from testing the functionality of the system it was for, that is complete incompetence and it should have no place in a dealer service department that would usually charge upwards of $100/hr for labor. The people i spoke with were all kind, but at the end of the day it doesnt matter how kind ypu are if you cant to the job right the first time. Also, this is the second time this vehicle has been in for the same issue that wasnt repaired the first time. Maybe 3rd time is the charm........ More

I brought my car in for one specific issue and they ended up finding another concern and fixed that as well. I feel like most dealerships might not make you aware of separate issues your car has when it's st up finding another concern and fixed that as well. I feel like most dealerships might not make you aware of separate issues your car has when it's still under warranty. They probably would let you find out later down the road. However, Brandon Volkswagen was quick to fix everything going. My car has been running smoothly ever since and I will definitely bring my car back to them when I need other help. Austin was my representative and he was very communicative throughout the whole process. He gave me weekly updates until my car was fixed and answered any questions I had. More

I am always pleased when I visit. My "wait" time is always shorter than predicted and everyone is so nice and welcoming. Austin helped me last and he was very professional and efficient! always shorter than predicted and everyone is so nice and welcoming. Austin helped me last and he was very professional and efficient! More

I have called the Brandon office several times and every call I have them to call you back ...... Never have gotten a call back still til today 9/29/20!! And just took it in to be checked because all my lig call I have them to call you back ...... Never have gotten a call back still til today 9/29/20!! And just took it in to be checked because all my lights were on this pass Friday 9/26/20 comes to find out the air bag hose came loose and my entire car floor board is wet as can be😡 And was told they would get it work in this coming Monday/Tuesday no call yet!!!! Today is 9/29/20 and I’ve called bout a loner or what can they do was told someone will reach out to !!!! Well guess no call or anything!!! Now today 9/29/20 I get a email to rate your service😡😡 This is such a joke I’m pissed !!!! More

Had great service, car was in and out. And Carlos called right away to let me know the car was ready for pick up. Nice when you have other things to do right away to let me know the car was ready for pick up. Nice when you have other things to do More