Volkswagen Brandon - Service Center

I was provided with very kind customer service and good communication throughout my entire appointment. communication throughout my entire appointment. More

Worst Volkswagen dealership in the country, they lack basic customer service skills, will never return basic customer service skills, will never return More

Under construction. Walked in, no greeting. I opened the door for the lady that works at the service desk, she didn’t say thank you. The pleasantries just weren’t there Walked in, no greeting. I opened the door for the lady that works at the service desk, she didn’t say thank you. The pleasantries just weren’t there in my opinion; with the exception of one agent. I think his name was Carlos but I don’t remember an introduction. I dropped my car off at 8:05a and I didn’t get it back until 1:30p. All I had was an oil change. I didn’t expect it to take half the day. This is the closest location to me so that’s the only reason I go there. More

Servicio excelente. La persona que me atendió fue muy profesional. A la misma vez me oriento de unas dudas que tenía. La persona que me atendió fue muy profesional. A la misma vez me oriento de unas dudas que tenía. More

The staff at Brandon Volkswagen are very attentive to ones vehicle needs. The staff at Brandon Volkswagen are genuinely happy and pleasant to deal with. ones vehicle needs. The staff at Brandon Volkswagen are genuinely happy and pleasant to deal with. More

Service too expensive 1500. 00 for an inspection and oil change no tune up or tire rotation 00 for an inspection and oil change no tune up or tire rotation More

The replace the radio and the trim is broken and scratched the cluster I went to pick my car and they never said nothing about the problem scratched the cluster I went to pick my car and they never said nothing about the problem More

Everyone was great. Got my vehicle same day I called and had the services completed in a timely manner! Got my vehicle same day I called and had the services completed in a timely manner! More

Very courteous and friendly staff. They address your issues and don't pressure you to get service that you don't want. They address your issues and don't pressure you to get service that you don't want. More

The previous visit I brought my VW to get serviced here it was 5 stars. This past time it was an extraordinary long wait to get my car back for a simple window repair. Also I think the labor was a little b it was 5 stars. This past time it was an extraordinary long wait to get my car back for a simple window repair. Also I think the labor was a little bit overpriced. Maybe the repair was more intensive than I imagine, however I think when labor costs more than $700 and when the part is just over $100 it’s a little bit excessive. Also for the repair, I don’t know if they use protective cloths or not but the area the technician was working on is really really scratched up now. It looks like a cloud. Also I can’t prove it, I wish I paid more attention to my gas gauge before I dropped it off, but I could swear that the technician was using my car’s A/C while he was working on my vehicle. Again, I cant prove it, but all my settings were not where I left them when I dropped it off and my gas was definitely lower. Even the vents were not where I usually have them… I really do like the people who work there; they are all friendly and try to be helpful - but because they are so busy, a lot of times communication with the customer on updates get lost in the shuffle. I would ask a simple question like “will the vehicle be ready for pickup today?” and would be waiting around all day until 1-2 hours before closing to get a response back. Overall I would say my experience was ok. It wasn’t really bad but it wasn’t good either. I think next time I might try a different shop, unless it’s something only the dealer can fix. More