Volkswagen Brandon

Great experience...happy costumer! Its hard for a female to walk into a dealership alone and not feel like you're gonna be taken advantage off. This was NOT the case at Brandon VW! I Its hard for a female to walk into a dealership alone and not feel like you're gonna be taken advantage off. This was NOT the case at Brandon VW! I dealt with Travis and David, they were very professional and courteous. I mention to Travis that the car was pulling a little to one side, he had it alligned when we got back to the dealership. They had me out of there with my beautiful new car in no time. This was by far the best dealership that I 've ever dealt with, I highly recommend it!! More

Unprofessionalism While waiting to get my lease serviced, I asked the cashier how I could get my payoff amount. She directed me to the receptionist. I then asked the While waiting to get my lease serviced, I asked the cashier how I could get my payoff amount. She directed me to the receptionist. I then asked the receptionist who said she would get someone from the finance department to assist. After standing around for 15 minutes (8:30am btw), I went back to the service department. The receptionist came back and said finance was busy and if she could take some information. She asked for my name and SSN, and then wrote it on a sticky note. As she walked away, I noticed the nearby cashier had a perplexing look on her face and I suddenly felt uncomfortable with the information I just provided. A few minutes later the receptionist and a man by the name of Bo walked up to me. I asked the receptionist why she needed my SSN and that I wanted the sticky note back. She said we needed to run your credit. I quickly said my, “credit, I never gave permission and I just want to know my payoff amount.” Bo then jumped in with a strong tone and defensive body language saying no. Now very cautious about the process, I noticed he was holding the sticky with my payoff added. I said can I have that and reached towards it. He then pulled it away. At this time, I was not happy at what had occurred and looked at him and said well that has my personal information and I would like it back. He reluctantly gave it to me. I did not feel comfortable and asked to speak with someone else. He said no I am the finance director, Bo and started to walk away. I said excuse me but I need help. At he said I am not going to help you very loudly. Then said good luck getting what you need. I was shocked because people just stood around watching and no one decided to intervene. Very poorly handled! Very unprofessional. Then a sale specialist, Matt Blundo I was speaking to early asked me if I had any more questions. I then told him about my issue and he apologized. Went back to the finance department and brought me a form w/ all my payoff information and what to do with it. He apologized and told me to contact him if I need anything further. He was exceptional. However, Bo, not so much. His tactics seemed shady, inappropriate and simply unprofessional. I hope someone reads this and is cautious because frankly I don’t trust Brandon VW. More

Where arrogance and intransigence meet. Dealership staff so foolish that after giving me a '15 Passat-TDI to take home (to Sarasota) for a weekend and my putting 150+ miles on the car; Joe L Dealership staff so foolish that after giving me a '15 Passat-TDI to take home (to Sarasota) for a weekend and my putting 150+ miles on the car; Joe Lantz botched the whole deal by being an arrogant jerk. $799 dealer fee for nothing! $230 for floor mats that he refused to remove! The ridiculous quote of $1,800 for dealer installed fog-lights?!!! So now they have a car with almost 200 miles on it and I still have my down payment nice and safe in my bank account. Sales customer service so bad I can never recommend them and will never purchase from them. Brandon VW doesn't want to service you, -their customer. They just want solely what they can take. out of you! Vote with your money and take it somewhere else. For comparable pricing; say hello to Bert Smith! More

$800 DOC FEE! Other fees that can't be explained! RUN! My husband and I came in, having never owned a VW and worked with Damon (sp?) who was fantastic! He was helpful and patient and we looked at several m My husband and I came in, having never owned a VW and worked with Damon (sp?) who was fantastic! He was helpful and patient and we looked at several models and even test drove a couple. I settled on the Passat and we went inside to negotiate. We made an offer which was countered. I questioned the $2,500 TTL on top of the price and asked for a breakdown. There was about $800 of inexplicable fees. I countered again, and received another counter offer. $14,9XX out the door (we were offering $14,000 out the door). I said it was still really more than we wanted to spend and Otis (the sales manager said "make me an offer somewhere in the middle!" I said I would really rather not and was very uncomfortable with the extra fees that could not be explained. He said "how about another $400 off, I could probably do that." We said we would think about it and we went for lunch and to check out a Mazda as I like those as well. We came back about an hour later and said that if the deal of $14,500 was still there, we would take it and sign right now. We were told that was a mistake and that it was once again $16,000 out the door. I argued it and said "so, now even the $14,900 out the door is off the table?" I was told that yes, it was $16,000 out the door and that Otis should have never offered $14,900 out the door. I argued that it was not my problem and that he HAD offered it, in writing, so it should still be there. Gino (I think) came out and said "no, our asking price is so good, we are not budging!" I said "so now you won't take a penny off the deal?" He said no and we walked out. He then sent Damon out to our truck as we were driving away to show us the FIRST counter we received as proof that I was wrong. First of all, I wasn't wrong .. that was the FIRST counter, not the last one that showed $14,900 on paper, out the door. Secondly, sending your salesman out to an already upset customer to try to prove them wrong is bad character and bad business. At this point what does Brandon VW gain by pissing me off even more? Long story short, we drove to Orlando the next day and got a 2013 Chrysler 200 Touring, with 12,000 less miles OUT THE DOOR for $12,800. One year newer, better warranty, less miles, same options, and American made! I will never even consider owning a VW for the rest of my life now with the way we were treated. Thanks for letting us walk, we received a much better deal by going elsewhere. In large part due to your RIDICULOUS $800 doc fee. That is the biggest doc fee of anyone along that street by the way. Most don't have a doc fee, the ones that do are $500. Maybe if you didn't try to screw your customers with $800 doc fees and another $800 or so in unexplained fees (Even when I ask for a penny by penny break down) you wouldn't be ranked #5 in the country, like your managers like to brag about. Maybe you would be ranked #1. The salesman was great and I wish he could have made some money for the time he spent with us, but his boneheaded managers ruined that for him. They should be ashamed of themselves and he should go work somewhere else! More

Awesome Experience!!! I had a great experience with Brandon VW, everyone was extremely friendly. Damon helped me find exactly what I was looking for. He exceeded my expecta I had a great experience with Brandon VW, everyone was extremely friendly. Damon helped me find exactly what I was looking for. He exceeded my expectations and went out of his way to help in any way that he could. All of the staff was very kind and exceptionally helpful. I will definitely be back to this dealership for service and future purchases. More

Wonderful service!! Brandon Volkswagen was 100% the best car buying experience I've ever had. I was treated with respect and honesty by my awesome salesman Melvin, as wel Brandon Volkswagen was 100% the best car buying experience I've ever had. I was treated with respect and honesty by my awesome salesman Melvin, as well as Pat and Matt. Everyone in the building was nice, and the environment was incredibly friendly and comfortable. These guys are doing it right. My TDI Jetta got 38 mpg on the first tank, & should top 40 on the next one. Great car, great team, thanks for all of your help! More

Above and Beyond Service!!! I came in the night before Easter, after getting off work late, nearly close of business at Brandon VW to drive and attempt financing on a gorgeous Ci I came in the night before Easter, after getting off work late, nearly close of business at Brandon VW to drive and attempt financing on a gorgeous Civic Si. I had worked out details over the phone the previous 3 days with Reggie (sales) and had left a deposit on the vehicle to hold it until my arrival. After recently discharging a BK, and being in the business myself i knew the stipulations at hand and the circumstances, Adam the Sales Manager was very professional, upfront and discreet with my personal details. He understood my NEED for a reliable vehicle seeing how mine barely made it in to the dealership. I cannot express my gratitude for the 3 individuals who took time away from their families to accommodate my needs in a professional manner. Ken made F&I seamless, in and out, no games, no hidden rates or fine print. I may have a car that'll last me 10 or so years but the next time I go to purchase it will always be through Brandon VW first! Thanks fellas, Anthony More

Just purchased a pre-owned Lexus RX350 from Brandon VW. This was my third time doing business with them. I has previously leased 2 Jettas. Each time I have worked with MJ. He is honest, professional, and n This was my third time doing business with them. I has previously leased 2 Jettas. Each time I have worked with MJ. He is honest, professional, and not pushy at all. I highly recommend him. The manager Pat was able to meet me in the middle of my offer and their offer and approved getting some scratches taken out. After the sale was over and done with I noticed one of the 4 tires was old and worn. I stopped by and the manager Gino came out looked at it, and immediately approved the service dept to order me a brand new tire! Top notch service!! More

What a great Car buying expierence! Joe Dages and the whole team at Brandon Volkswagen made me feel like a friend not some animal and potential sale. I would like to say Joe (salesman) had high product k whole team at Brandon Volkswagen made me feel like a friend not some animal and potential sale. I would like to say Joe (salesman) had high product knowledge in the product he was selling, he took the time to show me all the cool stuff about the car including the MIFI radio etc.. I came in knowing that I really wanted a Volkswagen CC, I ended up leaving with a smile, my CC and feeling of a great experience and confidence in my purchase, in all aspects. It was a Sunday when I purchased the vehicle the tire had picked up a bolt in the front tire and Joe knowing I had a far drive home back to clearwater went out of his way to get a patch kit and plug for the tire. They offered a loaner to me but I was too excited and wanted my car so I declined, they also of course offered to fix at no charge at my next convenience. I highly recommend Brandon VW the whole team is just great! More

The salesman gave me a 5 minute test drive after a 30 minute wait on an empty tank of gas. The financing office was pushy, rude, lacking in useful information, and ultimately illegal in its dealings with minute wait on an empty tank of gas. The financing office was pushy, rude, lacking in useful information, and ultimately illegal in its dealings with me in that it failed to offer me an option to buy a contract cancellation option. They sold me a 2012 Kia Rio advertised at 10,998 for 20,000 through predatory practices and financing. More