Volkswagen Brandon

DO NOT USE THIS DEALERSHIP!!! Please save yourself the agony and avoid this dealership. In May, I leased a car with more miles than contract. I kept raising the issue during the Please save yourself the agony and avoid this dealership. In May, I leased a car with more miles than contract. I kept raising the issue during the contract process that the contract had more miles than what was on the car. I was told not to worry about it. Think of it as getting free extra miles. Imagine my shock when I signed all of the paperwork and the car they gave me was not the car that I thought I was buying. It didn't have less miles than what the contract stated but more. Due to the timing, we had to immediately leave so I had to take the car. There was also an issue with paying my trade in off. Although they said that it would be paid on Monday, two weeks later, it still was not paid. When I called to ask, the employee told me that it would eventually get paid and not to worry if they miss my payment deadline as there is always a few days float before its reported to a credit agency. They had owned my car for several weeks and did not pay it off. The experience was so bad that I have hated my car. Today, my husband took my car for its 10,000 service to a different dealership. I asked him to do it as I knew that they lied about everything else, I am sure that they lied about what is covered with the auto care package. I was correct. They did not sell me the VW car package but a worthless package from another party. I am out another $400. I had plan to let it go as I should have contested the purchase the minute I realized they gave me a different car. I am now planning on writing the owner. AVOID!!! More

Good dealer Very nice people, great service. They always do a good job when servicing my car. This is a trustworthy dealer. I recommend them highly. Thanks Very nice people, great service. They always do a good job when servicing my car. This is a trustworthy dealer. I recommend them highly. Thanks More

Worst Experience Ever Worst experience with a car dealership ever! Do NOT do business with this dealership! The customer service is horrendous and you will regret it. I a Worst experience with a car dealership ever! Do NOT do business with this dealership! The customer service is horrendous and you will regret it. I am a business owner myself and was appalled by the way the individuals at Brandon Volkswagen treat their customers. Without going into a tirade of details about what happen, my daughter’s car broke down while on vacation. Rather than spend $1500 to repair an old vehicle, she decided to buy a used VW. Found car, made the deal and put $2500 down to secure financing. Dealership came back with 21% interest offer and refused to void the transaction and refund down payment. Instead – they instructed my daughter to return to the dealership the following week, so that the “refund” may be issued; knowing that my daughter lives 5 hours away. I spoke with Justin, salesperson, via phone to no avail. Jeff Nagel and owner refused to speak with me. I have reported this issue to the Better Business Bureau and the State’s Attorney’s Office. Just a warning, don’t give them money or sign any papers until they complete everything. Better yet find a better dealership that values integrity. More

New to Tampa Bay, IMPRESSED with Brandon Volkswagen Service I recently relocated to Tampa from Arizona and needed to have my vehicle serviced. When I called and spoke to the service department they were friend I recently relocated to Tampa from Arizona and needed to have my vehicle serviced. When I called and spoke to the service department they were friendly and efficient and got me in the same day that I called. Once I arrived (with my pet), they whisked my car away and had me in and out in under 2 hours (Oil Change/Inspection/Tire Rotation) and they even washed my car. It takes a lot to impress me, and Brandon Volkswagen's Service Department WOWED me (and parts and the cashier . . . everyone was VERY welcoming and friendly). More

The service dept was excellent, went above and beyond Ken Creevy, the manager of the service department, proved to be highly informative and extremely helpful on three different occasions. The man knows h Ken Creevy, the manager of the service department, proved to be highly informative and extremely helpful on three different occasions. The man knows his craft, which is a rare thing to encounter. In addition to the excellent service experience, Mo in sales was also quite helpful and a pleasure to deal with.. More

Excellent Service All my questions were answered and I felt like I was important. My service personnel went above and beyond by helping me use a coupon on my phone. Als All my questions were answered and I felt like I was important. My service personnel went above and beyond by helping me use a coupon on my phone. Also the waiting area was very clean and provided means to get snacks and drinks. More

Worst Service Department Ever!!! I've been to multiple VW dealerships and never had a complaint. This was my first time visiting VW Brandon after recently moving to this area and I mu I've been to multiple VW dealerships and never had a complaint. This was my first time visiting VW Brandon after recently moving to this area and I must say that this dealership is total garbage! The people are rude and dont even know what they are doing. This is makes me never want to visit or buy a VW again! They will NEVER have my business again! More

Worst Service Department Ever!!! I have bought two VWs from this dealership. The first sales person was horrible and rude but the finance person and manager made up for him. On two o I have bought two VWs from this dealership. The first sales person was horrible and rude but the finance person and manager made up for him. On two occasions the service department have been absolutely useless and rude but the ultimate was when I called the service department needing some information I was told that they were to busy, when I informed the young lady that I was stranded on the side of the road and needed some information, once again I was told that they were to busy .... not can they call you back or can I get someone else that may be able to answer your question etc. Just plain they are to busy.........Well I am to busy to buy anymore cars from you!!!!!!!! More

Best car buying experience! Kelly Curtis was great We knew which car we wanted, came in with Tru Car certificate in hand. Jelly was ready for us and the entire process was less than 2 hours! We knew which car we wanted, came in with Tru Car certificate in hand. Jelly was ready for us and the entire process was less than 2 hours! More

Quick to remedy an oversight Most of the people I encountered during my car leasing experience were professional and courteous. When it was discovered (after signing) that the ca Most of the people I encountered during my car leasing experience were professional and courteous. When it was discovered (after signing) that the car I leased was missing a major feature, Jason was very quick to find a solution that would work for both myself and dealership. I had already signed, so the dealership could've probably just said I was out of luck. I am very appreciative that they are going to facilitate the replacement of my radio. More