Volkswagen Brandon

Cari is the best I would like to thank Cari for her exceptional customer service. I have been twice to the dealership and she always goes above and beyond. I wasn't ab I would like to thank Cari for her exceptional customer service. I have been twice to the dealership and she always goes above and beyond. I wasn't able to purchase at this time but if I did it would be with her. I hope someone reads this and lets her know. Thank you :) More

Fast and fun Thank you Brandon Volkswagen and Willie for making buy car buying experience fun and easy , it's ice to be able to buy a car the way I wanted and they Thank you Brandon Volkswagen and Willie for making buy car buying experience fun and easy , it's ice to be able to buy a car the way I wanted and they accommodated my every wish More

Cari and Al are awesome delivered on all of their promises We drove an hour to get the best service in VW no games! We got the cars we wanted and were in and out fast We drove an hour to get the best service in VW no games! We got the cars we wanted and were in and out fast More

Incompetant and totally dishonest I bought a GTI at this dealership when I was turning in my TDI. The entire deal was pre negotiated with VW corporate so I did not have a problem. I I bought a GTI at this dealership when I was turning in my TDI. The entire deal was pre negotiated with VW corporate so I did not have a problem. I went back to buy an Atlas.and had to speak with the sales and finance people at the dealership and got to see their true colors. I have never seen so many people walking around with their head up their butts. The only person who has any decision authority sits in his office surrounded by 5 or 6 of his chronies while the customers are left sitting alone in the show room. There is absolutely no customer appreciation! When I asked a question about a special interest rate that was being offered by VW I was told I needed to speak with the Finance Manager. He told me that I couldn't get the rate because of the price I was paying for the vehicle. When I called VW they told me he was wrong. He actually got mad when he had to honor the rate. He then asked me if I had any other "finance" questions because it was the first day of the month and he didn't have any more time to waste. When I was about ready to sign the deal I saw a $999 dealership charge and asked what that was for. They said that all dealers had that charge and it was for the service they provide and to keep the lights on. I told them that I can buy a car in the dark and the service they provide was worth $0. I then got up and walked out! More

Something got broken while I was getting another thing fixed I went to Brandon VW because my back driver window was not working. When I got it back the outside lip of the window was broken and I noticed it after I went to Brandon VW because my back driver window was not working. When I got it back the outside lip of the window was broken and I noticed it after I rolled it down and back up. I called them and told them the problem. The service manager ordered the new part and installed it for free. I am very thankful they held up their end when they had accidentally broke something. More

Horrible Dealership not Honest at all. Brought my mk7 gti in for 2 error codes i have obtained left with 3, called the dealership immediately after and spoke to Pete the service manager, He Brought my mk7 gti in for 2 error codes i have obtained left with 3, called the dealership immediately after and spoke to Pete the service manager, He said he would take care of it for us but when i called him up to honor that deal he said he never said that. Never go to Brandon VW very very horrible dealership and xxxx bags. Dont waste your time and money there. They dont deserve a penny. More

Taking advantage of a 17 year old My son who brought his vehicle in for an oil change was very proud that he be able to pay for this himself after working very hard for the summer so f My son who brought his vehicle in for an oil change was very proud that he be able to pay for this himself after working very hard for the summer so far. They had him sign a document for a much more expensive service. He had no clue and a $50 oil change turned into $420. I went down to see what happened and everybody put up their hands like you need to talk to somebody else I then called the dealership and they put me on this Merry-Go-Round of a voicemail when I tried to talk to the manager. Very disappointing experience I hope this helps others. More

This place roles out the red carpet! I was called earlier in the week by sales rep CC. I was invited to hear some features of a program for leasees. Two days later I drove off the lot wit I was called earlier in the week by sales rep CC. I was invited to hear some features of a program for leasees. Two days later I drove off the lot with a brand new 2017 and no questions asked about the car i returned. The model CC was easy on the eyes, however CC impacted my soul! More

7 months and a total regret buying my GTI from this dealer I bought my 2016 gti in August 2016. I got a fairly decent price. Mind you i live in Texas. It took them 6 months and me doing all the work to get I bought my 2016 gti in August 2016. I got a fairly decent price. Mind you i live in Texas. It took them 6 months and me doing all the work to get my license plate on my car. I had to drive this car for a few months with an expired temp plate because Brandon couldnt get my texas paperwork done properly. I also negotiated a 3 year service contract. I was debating at the end between a toyota and a VW. Brandon said we will throw in the service contract in today if you buy the car. I said deal. Well 10,000 miles later after a visit to my local VW dealer, guess what Brandon canceled the service one week after I got the car, This dealership is incompetent. I tried everything I could to give them a break but they were impossible and after canceling the service i had to write this review. More