Volkswagen Brandon

This dealership tried to get me to spend money on repairs not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told not needed. I was quoted an outrageous price for repair service and took my VW to a credited Foreign auto body shop. The owner contacted me and told me what I needed to have done that was no where the same thing VW Brandon advised. My vehicle is now repaired and running fine. Honesty keeps customers. More

Came to seek assistance with a warranty replacement. They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no re They had the car from two weeks. Asked to have oil changed and care reviewed while there. After 2 weeks warranty was done. No oil change and no review of vehicle. Had to return to get the oil change. Huge inconvenience. Poor communication. More

Had to bring car back for Oil Change and replace a key that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. Fir that mechanic broke. Asked to have the car checked and recommendations made. This was not done. This was the second time bringing in the car. First time they took care of warranty only and second time reiterated chack care for other service needs and rotate tires. They did not give solid recomendations, did not give me pricing of additional work. Spoke to manager Kevin about previous invoice. He stated an item on invoice labeled cylinder was a Key. Called another dealership and they verified it was not a key charge He also said he would call me Monday. That call back did not happen. All interactions point to a lack of professionalism and draw into question wether I can trust their work, charges or care for my vehicle Filling out surveys today. Dealership not interested in making things right or servicing the cars they sell to keep a positive relationship. More

Overall experience was great, all of my needs were met. The only downside was the relatively sparse inventory but I suppose that’s to be expected with a new model coming out in the near future. The only downside was the relatively sparse inventory but I suppose that’s to be expected with a new model coming out in the near future. More

First trip to the Service center here, it was great! Service Advisors were very knowledgeable and friendly. They had my car all fixed up in no time at all. I'm very happy with them!! Service Advisors were very knowledgeable and friendly. They had my car all fixed up in no time at all. I'm very happy with them!! More

Excellent service and customer experience. Austin was of great help all the time my car was being serviced. Would use it again. Always kept me updated with the service. great help all the time my car was being serviced. Would use it again. Always kept me updated with the service. More

I’m proud of what they did for me and I will return in about a couple of days they do wonderful job and I will tell anyone to go to volkwagon if you have a car from them to take your car their about a couple of days they do wonderful job and I will tell anyone to go to volkwagon if you have a car from them to take your car their More

This is my second time assisting to the dealer for the same issue I know it’s not this people fall but I don’t like my suv having this issue all the time it’s a 2019 suv my God same issue I know it’s not this people fall but I don’t like my suv having this issue all the time it’s a 2019 suv my God More

M. J. sold me my beautiful pink bug and he has sold at least 3 Volkswagen cars to my daughter so, clearly, we are a Volkswagen family. Now, that I have my car, Carlos has given me the best service possib least 3 Volkswagen cars to my daughter so, clearly, we are a Volkswagen family. Now, that I have my car, Carlos has given me the best service possible as he is so thorough, kind and professional. I am so grateful for Carlos! More

Did not give me a insight of the work done. Anyway learnt later on from VW USA and NHTSA that the repair has actually not been carried out. later on from VW USA and NHTSA that the repair has actually not been carried out. More