Volkswagen Brandon | Page 13

Anthony (Tony) Montesano replied to an online search I did. When the specific VW CS came in, Tony sent me an awesome video so I could see exterior and interior. I had not seen the 2-tone interior colors b did. When the specific VW CS came in, Tony sent me an awesome video so I could see exterior and interior. I had not seen the 2-tone interior colors by anther dealership. He kept in contact with me prior and that's what got me in! When my husband and I arrived to see the SUV, Crystal met us in parking lot for Tony had to leave early, and had told her we were on the way. I knew that was the CS I wanted! I love it! Aaron at the desk was very professional and gave us a fair honest deal. When we picked up my car Tony went over so much information with us and even driving plus parking assistance to explain more. All three Sales People were courteous, professional, clearly explained details, and answered our many questions. Great experience to buying a brand new car! We would recommend Volkswagen Brandon to our friends and family anytime in the future! We would tell them to see Crystal or Tony! More

Awesome environment with even better customer service! Couldn’t be happier with my purchase of my new vehicle 🚗 Couldn’t be happier with my purchase of my new vehicle 🚗 More

Good service. Friendly staff, communicative. Clean dealership. Satisfied customer, will likely return for future services! Friendly staff, communicative. Clean dealership. Satisfied customer, will likely return for future services! More

Amazing customer service. Took great care of me and my family and helped me find the perfect car. Compared to all of the car salesmen I’ve seen my friends and family deal with Took great care of me and my family and helped me find the perfect car. Compared to all of the car salesmen I’ve seen my friends and family deal with, he is by far the best. Great personality and very funny too. There was also a woman working with him, sadly I cannot remember her name and I think she said she was new but she was extremely nice and also helped a lot with making the whole experience nice and easy. Overall they both made my first experience at Volkswagen a great one, 10/10. More

Very nice people and very well organized, easy car-buying experience and would recommend to others. experience and would recommend to others. More

Antonio had great customer service skill he was the only reason I felt comfortable with my purchase of the vehicle reason I felt comfortable with my purchase of the vehicle More

Tony made everything easy. We enjoyed buying a car for the first time. We will send our family here. We enjoyed buying a car for the first time. We will send our family here. More

Tony M. was awesome! He got us the car we wanted, at a great price and didn't pressure us with the normal "sales" stuff you get at some other dealerships. Bu was awesome! He got us the car we wanted, at a great price and didn't pressure us with the normal "sales" stuff you get at some other dealerships. Building was nice and staff was all around pleasant. Will be looking at buying my next car there as well! More

It was a great experience and would recommend your branch to friends and coworkers. Thanks to friends and coworkers. Thanks More

ID4 Wasn't ready for pickup on Monday at 11AM as agreed to. Brought it back at 4PM and waited until 7:30PM. Vehicle not touched until I went to the prep area to inquire at 7pm. Detailer then ran it through to. Brought it back at 4PM and waited until 7:30PM. Vehicle not touched until I went to the prep area to inquire at 7pm. Detailer then ran it through a car wash but didn't vacuum, didn't wipe down substantial amount of fingerprints or anything else, and left plastic on a rear seat. Was missing a retainer for the black wheellock covers. In addition, two to THREE HARD credit inquiries made to all THREE credit bureaus on BOTH my wife and me for this ONE credit app to VW Credit. One HARD credit inquiry made to EACH credit bureau from Brandon VW and one to two HARD credit inquires made from VW Credit for ONE CREDIT APP TO VW CREDIT. Call to resolve ISSUES was unsuccessful due to GM Paul Gomez insisting that we received "phenomenal customer service." Gomez went on to state we shouldn't come to Brandon VW for service or buy another vehicle. Except for the incompetent & lazy detailer, and Obnoxious Manager Gomez, sales members worked well and were polite in completing sales transaction. More