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Viva Toyota of Las Cruces - Service Center

Las Cruces, NM

3.7
149 Reviews

149 Reviews of Viva Toyota of Las Cruces - Service Center

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August 12, 2020

great service, great people The service is always prompt, courteous, and everything that was supposed to be completed, was completed. The service adviser kept me apprised of the More

by wrruth5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not remember
Aug 13, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the positive feedback! We are happy to know that you had a good service experience with us and we appreciate your recommending us! We are always here to help!

July 28, 2020

Not a very friendly environment at the reception area of the Service Dept. walked in and only person was working others were just talking while I just stood there when one of service advisor told the group More

by Perezmario821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names
Jul 29, 2020 -

Viva Toyota of Las Cruces responded

Hello, I am saddened to know that you did not receive friendly service at our dealership. I take your feedback seriously and would appreciate the opportunity to speak with you about your visit. Would you please reach out to me at your earliest convenience? Grant Schauer Service Manager 575-523-5566

July 27, 2020

In my eight years of being your costumer I have always received top costumer service. I am very happy that we have you here Las Cruces. Thank you. More

by nmdeputy
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Jul 27, 2020 -

Viva Toyota of Las Cruces responded

Top-quality customer service is something we always want to provide. Thank you so much for your business all these years. We look forward to your continued patronage.

July 21, 2020

Always get great service. I have never had a bad experience with Vescovo. Prompt, courteous and professional. They always make you feel at home even during these pandemic times More

by llhinesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 22, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the 5-star rating and great review! We are delighted to know that you have always had good experiences with us and that our team has been prompt, courteous, and professional. We value your business!

July 20, 2020

Excellent service department Once again, the service department was ready to greet me at my appointment time and completed my regular maintenance service in about an hour. I have More

by jane_sims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 20, 2020 -

Viva Toyota of Las Cruces responded

Hi Jane- thank you for taking the time to write about your experience. We must communicate thoroughly to our clients about the repair process, and I am happy to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

July 19, 2020

Nice experience; service rep was helpful. Was not pressured to buy unnecessary things. Car wash was out of order 🙁 Shuttle took over 45 minutes to pick me up🙁 More

by Gabriel
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 20, 2020 -

Viva Toyota of Las Cruces responded

Hi Gabriel, thank you for taking the time to share your service experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 04, 2020

Friendly and efficient I arrived 1/2 hour before my appointment and they got me in immediately. Since I live out of town and wait for my vehicle, thy are very accommodating More

by jrh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Cardenas
Jul 05, 2020 -

Viva Toyota of Las Cruces responded

We appreciate you taking the time to leave us this feedback about your recent service appointment. We're always happy to accommodate. Please don't hesitate to reach out if there's anything additional we can do for you. We are happy to help.

June 15, 2020

First time experience Service advisor was very courteous and helpful and gave me an estimated timeframe of how long it would take to get vehicle serviced. Unfortunately it More

by brami10011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Mendoza
Jun 16, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the wonderful feedback! We are delighted to know that you had a good experience with us and that your service advisor was courteous and helpful. We will make sure to share your feedback with management and we hope that you will continue to choose us as your dealership!

June 15, 2020

Friendly customer service over the phone and in person. They were able to get my car in quickly and service it quickly. However, the check engine light stayed on and the car wasnt vacuumed. More

by Rik
Recommend Dealer
Yes
Employees Worked With
Guy at the far right as you walk in, wears glasses
Jun 16, 2020 -

Viva Toyota of Las Cruces responded

Hi, ​ ​Thank you for sharing your comments. Feedback is important to us and I would like to better understand any services that did not meet your expectations so I can address any concerns. Will you please contact me at your earliest convenience? ​Best, ​Jon Caldwell General Sales Manager 575-523-5566

June 11, 2020

The service person, Anthony who helped me was very courteous and helpful. I waited in a beautiful, comfortable, and clean waiting room. The work that I needed done was done in a very reasonable time More

by lauragreeneincovina
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 12, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the 5-star rating and great review! We are delighted to know that you had a good service experience with us and with the help of Anthony who was courteous. It is also great to know that you enjoyed our waiting area and we look forward to your next visit!

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