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Viva Toyota of Las Cruces - Service Center

Las Cruces, NM

3.7
149 Reviews

149 Reviews of Viva Toyota of Las Cruces - Service Center

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November 13, 2020

Jesse and Malia in service are awesome. Great customer relations and service writers listen to your needs. Very much appreciate the time and prompt service More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse and Malia
Nov 14, 2020 -

Viva Toyota of Las Cruces responded

Thank you, Susan! We appreciate you taking the time to leave a review! Have a great day!

November 08, 2020

My service appointment was right on schedule @ 7am. The waiting area was extremely clean, especially during this time with Covid. Jesse was professional with great customer service. More

by Blanca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Mendoza
Nov 08, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the feedback of our facility and of Jesse, Blanca! We are happy to see that we made a positive impression on you. Please let us know if we can be of additional service.

November 05, 2020

Anthony in the service department is wonderful. Fit me in on a busy day. Service was quick and easy and I wasn't even charged! More

by Whitney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 06, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the great review, Whitney! We are thrilled to see that Anthony's outstanding service was timely, and best of all, free! If we can do anything else for you, please be sure to let us know.

October 12, 2020

Courteous. Friendly. Accomidating. Fast service. Safe. I don't know what else to say. You all do a marvelous job and I felt safer from others More

by BettyaFlores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry.
Oct 13, 2020 -

Viva Toyota of Las Cruces responded

Betty, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to your next visit.

September 27, 2020

Please explain to me why my Toyota connect isn’t going to work anymore in another year or whatever. Toyota is better than that. Please help. More

by jimcarmichael56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Sep 27, 2020 -

Viva Toyota of Las Cruces responded

Hi Jim, Please reach out to me directly to discuss your Toyota Connect. I look forward to helping you. Grant Schauer Service Manager 575-523-5566

September 20, 2020

I needed oil change women dropped off my car service man was awesome got a ride to work went to pick up my car all went well just as predicted. Service person at the front was very polite professional and t More

by chata1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk young man, the shuttle transfer
Sep 20, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the great review! We are happy to know that you enjoyed our services. We look forward to working with you again!

September 17, 2020

I had minor repair done. Service was prompt and completed properly. I was greeted with friendliness , the waiting room was pleasant and comfortable. I was pleased to have COVID 19 precautions adh More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 17, 2020 -

Viva Toyota of Las Cruces responded

Hi JR, thank you so much for the kind words! We're glad to hear your experience was positive. It was a pleasure working with you. We are here anytime you need help.

September 01, 2020

Warranty work, and only issue was the closeout process. An explanation of the work done lacked, so that was unhelpful. The rest of my experience was good. More

by DesertDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Portillo
Sep 01, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the feedback! We are happy to know that overall you had a good experience and we will make sure to share all your feedback with management! Please let us know if there is anything else we can do.

August 25, 2020

it seemed to take longer than necessary but was reasonable price when finished . 25 word minimum is not needed, seems that fewer words would suffice More

by hgodell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Aug 25, 2020 -

Viva Toyota of Las Cruces responded

Thank you for the five-star rating! We appreciate and value your feedback.

August 14, 2020

Jesse Mendoza is my service writer. He’s professional, personable and thorough. It’s always been a pleasure to get my 2012 Tacoma (with over 160,000 miles) at Vescovo. Never a problem! More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Mendoza
Aug 15, 2020 -

Viva Toyota of Las Cruces responded

Doug, thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service and help you out with all your car needs.

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