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Viva Toyota of Las Cruces - Service Center

Las Cruces, NM

3.7
149 Reviews

149 Reviews of Viva Toyota of Las Cruces - Service Center

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June 23, 2021

Always professional with awesome customer service. Jesse explained the type of service given to my Toyota in detail which was appreciated. More

by Blanca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Mendoza
Jun 24, 2021 -

Viva Toyota of Las Cruces responded

Bianca, we always love to learn from repeat customers on their experiences. Thank you, for your loyal business here at Vescovo Toyota of Las Cruces!

June 18, 2021

The basic oil change is 80% higher than similar dealer in El Paso. Example, the labor cost is $57 vs $20, total cost is $108 vs $60 More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NMSU
Jun 20, 2021 -

Viva Toyota of Las Cruces responded

John, Thank you for taking the time to share your review. I would appreciate the chance to speak with you regarding the cost of your recent oil change. Please feel free to reach out to me at your own convenience. I look forward to connecting with you to address your feedback. Best, Grant Schauer Service Manager 575-523-5566

June 17, 2021

always great-fast and professional-a great service department> I service all my vehicles at Vescovo Toyota in Las Cruces: best place for Toyota hybrids. More

by sandssik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all employees
Jun 18, 2021 -

Viva Toyota of Las Cruces responded

Thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 05, 2021

The two week wait was worth it. The service rep was pleasant, and assisted me right away. I was able to wait for my vehicle in a comfortable setting. More

by hawkimom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Cardenas
Jun 07, 2021 -

Viva Toyota of Las Cruces responded

Hi there, Thank you kindly for your positive review and sharing your feedback. We are looking forward to seeing you again for any of your future automotive needs.

May 27, 2021

The service department was exceptional. I was visiting from out of town & they did an excellent job in getting me back on the road. They were both friendly & professional. More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
May 28, 2021 -

Viva Toyota of Las Cruces responded

Hi Vicki, we are very happy to have provided you with such a positive experience here at Vescovo Toyota of Las Cruces! If you're ever back in town, come see us! Take care.

May 23, 2021

We've been purchasing Toyota vehicles for the last thirty years and this is by far the best dealership we have dealt with. Beginning with the General Manager John Caldwell, a great individual with great kn More

by ralphgutierrez55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Caldwell, Jaime Gamboa, Melia, and Master Technician, Diego.
May 23, 2021 -

ralphgutierrez55 responded

We've been purchasing Toyota vehicles for the last thirty years and this is by far the best dealership we have dealt with. Beginning with the General Manager John Caldwell, a great individual with great knowledge of Toyota brand and an exceptional executive, Mr. Jaime Gamboa, Salesman who provided us with expertise and knowledge of the vehicle we purchased, and last but not least, our service advisor, Melia, who was extremely kind and attentive to our needs. We will continue to deal with Vescovo Toyota of Las Cruces because of the aforementioned attributes. Thank you and kind regards, Ralph C. Gutierrez

May 25, 2021 -

Viva Toyota of Las Cruces responded

Thank you for the wonderful review, Ralph! It's great to know that you've been a part of the Toyota family for 30 years. Our team was happy to assist you with everything. Please come back to see us again in the future for all of your vehicle needs.

May 03, 2021

The lady that helped me was exceptional. She was very knowledgeable, patient, and took charge of what needed to be done. What an employee to have! More

by Mjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malian lujan
May 05, 2021 -

Viva Toyota of Las Cruces responded

Thank you for choosing Vescovo Toyota of Las Cruces! We are happy to know that you enjoyed a knowledgeable and patient experience. We look forward to working with you again!

April 16, 2021

Well you put a band aid on my 2013 Tundra that had a broken oil filter housing. I made it to Missouri where it started pouring out oil again. Visited a dealer in Springfield Mo who had the factory part More

by dvmstacey41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 17, 2021 -

Viva Toyota of Las Cruces responded

Hello, Thank you for sharing your review. I would appreciate the chance to speak with you regarding your recent service experience with us. Please feel free to call me at your own convenience. I look forward to connecting with you. Best, Grant Schauer Service Manager 575-523-5566

April 05, 2021

Always friendly and helpful good service they take time to explain problem and experience with Jessie has always been pleasant he is very polite and well mannered with all customers More

by gprovencio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
Apr 06, 2021 -

Viva Toyota of Las Cruces responded

We are pleased to hear you had such a positive experience with us,! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road at Vescovo Toyota of Las Cruces!

March 30, 2021

Reception person at front desk was totally professional. (Didn’t get name). The bldg was very clean throughout. The service I requested was completed w/ no waiting on the following day appt. Very important More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
(Sorry, didn’t get receptionists name)
Mar 31, 2021 -

Viva Toyota of Las Cruces responded

Hi, Manny! Thanks so much for your great feedback about our Service Department at Vescovo Toyota of Las Cruces - and you being so far away! We're so glad we could give you the best experience possible. May your car last you a lifetime!

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