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Viva Toyota of Las Cruces - Service Center

Las Cruces, NM

3.7
149 Reviews

149 Reviews of Viva Toyota of Las Cruces - Service Center

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August 29, 2024

After being a Toyota customer in las Cruces for years, I considered changing to another service center last month, but decided to give Viva Toyota another chance. Things seemed more organized and friendlie More

by SJPLOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Goulart
Report | Print
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for giving us another chance and for sharing your experience. We’re glad to hear that you noticed improvements during your recent visit. Your feedback is invaluable as we strive to create a more organized and welcoming environment for all our customers. We’re committed to maintaining this positive momentum and ensuring that each of your visits is a great one. If there’s anything specific we can do to make your experience even better, please don’t hesitate to let us know. Thank you for your continued trust in Viva Toyota. We look forward to serving you again!

August 29, 2024

Very extensive repair. Seems to be working well. My issue is regarding lack of information given re 'in house' financing. More

by VANEKERENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee (Service writer)
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Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Dear VANEKERENR, Thank you for your feedback and for trusting us with your repair. We’re glad to hear that everything seems to be working well now. However, we apologize for any confusion or lack of information regarding our in-house financing options. We take your concerns seriously and will work to improve our communication on this matter. If you have any further questions or need clarification, please don’t hesitate to reach out. We’re here to help and ensure you have all the information you need.

August 29, 2024

They did not change my oil, even though it had 15,000 miles on it. The guy at the service dept said they don't change oil till 30,000 miles. That is unheard of! Also they did not clear the icon message s More

by RMACOSTA1041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Viva Toyota of Las Cruces responded

I’m truly sorry to hear about your recent experience and the issues you encountered. It’s concerning to hear that your oil change wasn’t performed as expected, and that the service indicators and window sticker were not updated. This is certainly not the level of service we aim to provide. We understand why this would be frustrating, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable, and we will investigate this matter to ensure such issues are addressed. If you would like to discuss this further or have any additional concerns, please feel free to reach out to me directly. Thank you for your past business, and I hope we have the opportunity to serve you better in the future.

August 29, 2024

Another small town dealership with lazy employees that do the minimum...Then they mad dog you while your wondering what's really being done to your brand new vehicle. More

by WHODAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Judiscak
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Aug 30, 2024 -

Viva Toyota of Las Cruces responded

I’m sorry to hear about your recent experience with us. It’s concerning to learn that you felt our service was lacking and that you were uncomfortable during your visit. This is certainly not the impression we want to leave. We take pride in our work and strive to provide excellent service to all our customers. Your feedback is important to us, and we will address these concerns with our team to ensure that we improve and provide a better experience in the future. If you’d like to discuss this further or have any additional feedback, please feel free to contact me directly. Thank you for bringing this to our attention. Best regards, Pedro Hernandez General Manager Viva Toyota

August 29, 2024

Love t viva toyota en las cruces nuevo mexico Y live en deming nuevo mexico More

by fabi.matinez75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Muchas gracias por tus amables palabras! Nos alegra saber que amas a Viva Toyota en Las Cruces. Si alguna vez necesitas algo o tienes preguntas, no dudes en contactarnos. Estamos aquí para ayudarte, ya sea en Las Cruces o en Deming. Saludos, Pedro Hernandez Gerente General Viva Toyota

August 29, 2024

Staff are always incredibly helpful and kind. On every appointment my truck is always ready early More

by BTHOMBLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Dear BTHOMBLEE, Thank you for your kind words and for being a valued customer! We're thrilled to hear that our staff consistently provides you with helpful and kind service. It’s also great to know that we’ve been able to get your truck ready ahead of schedule at every appointment. We appreciate your trust in us and look forward to continuing to exceed your expectations. If you ever need anything, we’re here to help!

August 29, 2024

The warranty repair was completed timely and professionally. The service advisor was able to work with the tech to order a part and get me taken care of. More

by JVALEN1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Thank you for your positive feedback! We’re pleased to hear that your warranty repair was completed in a timely and professional manner. It’s great to know that our service advisor and tech team were able to efficiently address your needs and get you taken care of. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Pedro Hernandez General Manager Viva Toyota

August 29, 2024

I went in to have a nail taken out of my tire with a scheduled appointment. I waited over 2 hours. More

by HEDIEAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime
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Aug 30, 2024 -

Viva Toyota of Las Cruces responded

Dear HEDIEAP, Thank you for taking the time to share your experience with us. We sincerely apologize for the long wait time during your recent visit. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is important, and we'll be reviewing our processes to ensure that appointments are handled more efficiently in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly. Thank you for bringing this to our attention.

Aug 30, 2024 -

HEDIEAP responded

Thank you for your feedback. I will hope your service department wildlings be more efficient the next time I use it. Thank you again. Hedie Segreto

January 04, 2023

Disappointed with Service Department because of their service, professionalism & lack of customer service & not sure the service order was done. The Sales Dept. manager was polite when I voiced my conce More

by Blanca
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael & Jesse
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Jan 05, 2023 -

Viva Toyota of Las Cruces responded

Dear Reviewer, Thank you for sharing your feedback. We're sorry your experience didn't match your expectations and we'll do better in the future. Please feel free to reach out to our CRM at 575-523-5566 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Viva Toyota Management

December 27, 2022

Please tell me exactly what “supplies” and “Env Fee” is related to an alignment… my alignment was quoted at $179.95 (labor with no parts). When I picked up car, I was charged an extra $19.95 for these afor More

by Nm_skibunny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jan 05, 2023 -

Viva Toyota of Las Cruces responded

Dear Reviewer, Thanks for sharing your feedback. We’re sorry your experience did not match your expectations. It is common instance to believe shop supplies do not match an alignment. Suspensions live in a harsh environment. Items used can include propane, acetylene and oxygen torch, silicone spray, and penetrating oil to assist in freeing components for adjustment. There are body clips, cotter pins, and other fasteners that at times must be removed to reach an adjustment component. Most times these are one use items. Usually items include: printer ink, paper and rags used during the alignment process. Most important shop supply for the alignment rack is current software for the different makes and models encountered. These are disposable items and our list is not exclusive. Environmental fee cover the disposal of hazard waste. Again we appreciate your feedback and hope that this helps in understanding why shop supplies are charged on an alignment. Thank you. Viva Toyota Management

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