Viva Toyota of Las Cruces - Service Center

Service department is terrible. You'd think being a Toyota company that as mechanics they know what their doing. Nope. Paid alot of money to fix something and also do brakes. And cou You'd think being a Toyota company that as mechanics they know what their doing. Nope. Paid alot of money to fix something and also do brakes. And couldn't get it done. I was pissed off, from no customer service that I can't even trust them to make it right. Won't leave my truck there again. Money lost. Time lost. Brakes still messed up. Transmission leak still leaking. More

Lied to and missleading Brought my 4 runner to Vescovo for the last time hopefully, baring a recall or Warranty issue. The so called 2 year free service from Toyota is comp Brought my 4 runner to Vescovo for the last time hopefully, baring a recall or Warranty issue. The so called 2 year free service from Toyota is complete BS (excuse my language), they only do a free oil change at their discretion, even after they lie to you when setting up the appointment and promise you the oil change is included in the 2yr maint. Program, the service is suppose to be part of buying a new Toyota - NOT AT VESCOVO though. OFCOURSE Vescovo is probably mad at me since I bought a 4 runner out from under their nose thru Roswell Toyota due to Vescovo stupidity, as I am sure they can see the history of the vehicle and that Vescovo was the dealer of original delivery. My other complaint is the apparent lack of professionalism at the service department. At this point I am seriously considering trading my 4 runner for another vehicle brand due to the misrepresentation from Toyota and Vesvovo, I am highly disappointed in both. We are a 2 4runner family, and originally thought we were getting 2 great vehicles, those thoughts are long gone. More

Great compassionate assistance from service department Last week my wife's 2009 Prius failed to unlock using the key remote and subsequently did not start once the vehicle was manually opened up. She conta Last week my wife's 2009 Prius failed to unlock using the key remote and subsequently did not start once the vehicle was manually opened up. She contacted the service department at Vescovo Toyota and was informed that they would not only arrange a tow truck to get the car and transport it to the dealership for diagnostic testing, but also send a shuttle to pick her up as well so she wouldn't have to remain stranded, waiting for the tow truck. She was quickly picked up by shuttle driver John Cole, whose kindness and compassion for her situation did a great deal to calm her anxiety. Upon his arrival to the breakdown location, he performed an on-site impromptu evaluation, hypothesizing that the problem was likely due to an auxiliary battery problem rather than failure of the hybrid battery (which what was what my wife had supposed because the car had just crossed 80K on the odometer). Cole's many years experience with the service department enabled him to surmise the problem correctly, which was validated later by service technicians, who resolved the situation in a prompt and efficient manner. My wife did not have to wait at the dealership for information either, as she was given a ride home and received timely updates regarding the status of the vehicle repair status via telephone which were provided by service advisor Richard Portillo. Like John Cole, he also was compassionate, caring, and did a great deal to calm my wife's anxiety, relating key information about auxiliary battery still being under warranty as well as anticipated costs for towing and labor charges for the service repair work being accomplished. Most important of all, both gentlemen were TRUE KNIGHTS IN SHINING ARMOUR ACTUALLY RESCUING A DAMSEL IN DISTRESS, easing her fears about the vehicle break-down and quite professional in all their efforts to remedy the situation to a satisfactory conclusion. We have two other Toyota vehicles, and over the years, have had a variety of vehicle maintenance services performed at this dealership with similar results. This is an efficient, respectful, caring, compassionate, and calming service department. Kudos to service manager, Paul Garay, and the entire service department crew. More

Fabricated repairs needed to fix car From out of town and my a/c light began to flash, only hot air was blowing out. Took it to Velasco for diagnosis and repair. Charged $99.00 just to di From out of town and my a/c light began to flash, only hot air was blowing out. Took it to Velasco for diagnosis and repair. Charged $99.00 just to diagnose. The repair quote to me verbatim "found compressor locked up - needs new compressor, condensor, expansion valve, receiver dryer, flush and recharge." Cost $2608.48. I declined, suffered the drive back up to Albuquerque, and took it to my local repair shop. They inspected and found the cause...belt slipping on the compressor clutch. Cost $50.00. Think twice before you go there. I have warned all my friends up here. Date of action 13 May 2016. Service advisor: Richard Portillo. More

Lied to me. Made appt. to get brakes and rotors fixed. Told me they had to order rear brakes. When i arrived for my appt. they took car in and i waited 2 hrs th Made appt. to get brakes and rotors fixed. Told me they had to order rear brakes. When i arrived for my appt. they took car in and i waited 2 hrs they called said it was done. When I picked it up they informed me they did not do the rear brakes because the shoes had not come in yet. I was very angry at this point. If I had been told when i arrived for my appt. that they did not have the rear shoes I would have not let them do anything to my car and left. I feel like they knew this. More

Worst customer service EVER!!! This dealership does not care about satisfying the customer. They care about only making a dollar. VESCOVO tried to charge me $99.00 for a service th This dealership does not care about satisfying the customer. They care about only making a dollar. VESCOVO tried to charge me $99.00 for a service that they knew good and well would be corrected by a recall service they were going to perform. They turned down my claim for a faulty dashboard due to it not having a crack where they wanted it. They were beyond rude when I brought this up and said they contacted the regional manager about me and that he would take their side regardless. It's a shame I cannot leave a negative amount of stars. This dealer is the worst in the country. All this after I have personally been responsible for bringing in customers who purchased 4 brand new Toyota vehicles. Never again!!! We will buy another brand More

While traveling thru New Mexico, my vehicle had a check engine light issue. George, Paul and the entire staff at Vescovo made me feel welcome and safe. They were great! I would recommend this dealer t engine light issue. George, Paul and the entire staff at Vescovo made me feel welcome and safe. They were great! I would recommend this dealer to anyone! THANKS! Becki G More