Viva Toyota of Las Cruces - Service Center

First time at this dealership. Everyone we dealt with was very professional and seemed to like their job. From the person making the appt. with, to the service advisor to the drivers that took us where we wa very professional and seemed to like their job. From the person making the appt. with, to the service advisor to the drivers that took us where we wanted to go. Everyone was very professional More

The customer service is excellent, and the shuttle service is great since they dropped me off and picked me up in a timely manner, thank you very much. service is great since they dropped me off and picked me up in a timely manner, thank you very much. More

I had an appointment for 9 am but took my car in late the day before. The man that assisted me said they might service it But they had openings for 7am so I’d be moved there at the latest. The next morning, day before. The man that assisted me said they might service it But they had openings for 7am so I’d be moved there at the latest. The next morning, After not hearing I checked in at 8:30.i was asked for my assigned tech which I’d never heard of. After 10 minutes on the phone I was told the dept was very busy so please call back. I called back and given to someone who knew nothing, couldn’t find my name nor my Lexus. He said wait an hour and call back. My husband then called and quickly told my car was done except for the paperwork. They promised it would be done by the time I arrived. It was not done. They found my service sheet in a pile and I waited 30 minutes to be called to pay. I suggest when you send the online confirmation you send me the assigned contact name and direct number. When I want a status a direct line should be quickly answered and questions answered. In addition the 1st time I visited the new Toyota location my car was sent through the car wash before I received it. That has never happened again. That was a nice customer service benefit similar to the Lexus dealership. More

Quick, helpful, overall awesome customer service. Had a scheduled maintenance and when I arrived, they were ready to take my vehicle and were quick to get me back on the road. scheduled maintenance and when I arrived, they were ready to take my vehicle and were quick to get me back on the road. More

I was visiting from out of town and needed service. I received a convenient appointment and everyone I met was very knowledgeable, courteous and professional. received a convenient appointment and everyone I met was very knowledgeable, courteous and professional. More

Thank you, great service and attention. Great service and staff with cool products that show a variety of options for diverse clients so that people can easily come in and find what they wan Great service and staff with cool products that show a variety of options for diverse clients so that people can easily come in and find what they want and need. More

Best experience with any dealer ever! I had a ton of work done on my Toyota van - struts, spark plugs, etc. The service department was fantastic. Lee was patient, and explained the iss I had a ton of work done on my Toyota van - struts, spark plugs, etc. The service department was fantastic. Lee was patient, and explained the issues, along with potential solutions. I never felt “strong armed.” Quite the opposite. Indeed, I felt as if the service department really had my best interest at heart! How many dealers can you say that about? Thank you Lee, and Toyota!!! You are the best. More

My 2003 Toyota Tundra has 206k miles on it and I still take it in for service at Toyota. Toyota employees have always taken care of me and my family. take it in for service at Toyota. Toyota employees have always taken care of me and my family. More

My visit was only for an inspection regarding a defective part. Vescovo will call me when the new part is received. But the service representative was very courteous, helpful and knowledgeable. part. Vescovo will call me when the new part is received. But the service representative was very courteous, helpful and knowledgeable. More

Professional, thorough, courteous efficient In the middle of a long road trip, the odometer signaled it was time for a 5K service. With over 2,500 miles to go I reached out to a Toyota dealersh In the middle of a long road trip, the odometer signaled it was time for a 5K service. With over 2,500 miles to go I reached out to a Toyota dealership in Alamogorda, NM online, but an appointment was five days in the future. Next, I reached out to the Vescovo Toyota of Las Cruces & was able to get in the very next morning. Las Cruces was a slightly off the route but I'm glad I did. My service rep. was exactly what all service reps should be, professional, thorough, courteous & efficient. Very comfortable place to wait, thank you Vescova Toyota of Las Cruces. More