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Viva Toyota of Las Cruces
Las Cruces, NM
325 Reviews
Welcome to Viva Toyota of Las Cruces
Get to Know Us, Your New Toyota Dealership Serving Las Cruces, El Paso TX, Alamogordo, Deming and Silver City
At Viva Toyota of Las Cruces, we want your experience to always be positive. From the moment you step inside our showroom and find the latest Toyota Camry, Corolla, RAV4, Avalon and Tacoma models on display, we’re here to help put you behind the wheel of the right new or used vehicle for you. But, we don’t consider that the end.
Viva Toyota of Las Cruces offers a wide range of other services as well, which you’ll experience from the moment you choose your next car. For instance, our team of Toyota lease and loan specialists make it a priority to help you drive home in the vehicle you’ve chosen on your terms.
Even after you leave our dealership as a new owner we aim to please by offering comprehensive care via our car service and repair center. Buying or leasing a vehicle from us ensures that you get top-notch maintenance as we use quality certified Toyota parts that you can buy, as well. It’s just another way we look out for you, and further your connection with your ride.
How can you experience all this? Well, plenty of ways. Viva Toyota of Las Cruces can be contacted online, or via phone. We also love visitors, so stop in to our showroom in person. We are located on the Texas/New Mexico border and can be found at 780 S. Valley Dr, Las Cruces, NM. We’re happy to continue the conversation, discuss new models, and answer any questions you might have.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 325 reviews
September 10, 2024
Service was not the best and was lied to more than once during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready e during my visit. I was told I could not get the military discount and was told I couldn’t register my car in a state of my DL. My car was not ready even though I was approved and signed everything. I was told the salesperson will deliver my car to me the next day. I was hoping I still received a full tank of gas once the salesperson drove my car to my apartment. No, it was not full. I had to contact corporate to get assistance. I received a phone call the next day and received great service from the manager. I did not receive great service from the salesperson and the finance guy. More
by willislatasha88
Verified Customer
September 09, 2024
Battery died in a Saturday under warranty (left voicemail that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. that day). Warranty actually expired the end of that day. They did not cover it under warranty on Monday. Long time customers. More
by JEHOUSTO2000
Employees Worked With
Unsure of name
September 06, 2024
Great customer service, definitely recommend it to my friends and family!! Thank you for everything!! friends and family!! Thank you for everything!! More
by Elena Varela
Employees Worked With
September 06, 2024
Michael Moore was very helpful and informative. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. The communication throughout the service was appreciated. He was very good at explaining what needed to be done and why. More
by Katie
Employees Worked With
Michael Moore - Service Advisor
September 06, 2024
Bad Communication, Dishonesty, false claims, Dirty workmanship overtighting, stripping vital parts. Reproven from Professional Establishments workmanship overtighting, stripping vital parts. Reproven from Professional Establishments More
by Lupe Valenzuela
September 06, 2024
No complaints about the actual service completed. The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general The person who helped me with checking in my car was nice and friendly. My biggest frustration is the lack of communication and follow up in general from the service department. I scheduled an appointment for an oil change but did not receive a confirmation email. When I called to verify the appointment, no one answered the phone after several attempts over several days. I had to call my sales rep to get confirmation. I then dropped my car off and after I left, they let me know they did not have the right kind of oil for my car but that they would call me when they received it. After 10 days of waiting for a call, I called back myself. No one answered the phone again over several days. I finally got a call back after leaving 2 voicemails. I was told to bring the car in any time, without an appointment, and they change the oil first since I had to wait however it took almost 5 hours to complete the oil change. The department seems unorganized and understaffed. More
by SHONDA.SPECK
Employees Worked With
September 03, 2024
It was very easy to book an appointment online, which is much appreciated. Service Department was courteous, friendly, efficient, and professional. much appreciated. Service Department was courteous, friendly, efficient, and professional. More
by NATUREAWE
Employees Worked With
Other Employees :
I don't recall working with Pedro Hernandez.
August 31, 2024
Informative, knowledgeable, courteous and super nice! ! Never felt rushed into anything. This is my 2nd showroom car I have bought from you! Especially Jaime, he stayed beyond hours showing us features ! Never felt rushed into anything. This is my 2nd showroom car I have bought from you! Especially Jaime, he stayed beyond hours showing us features of the car. Thank you Jaime! You are so appreciated!!! More
by serafin62
August 31, 2024
fast and friendly service; clean ; i will say that the only thing that was a little aggravating is that i was charged a fee for the credit card use; it was not that way last time i serviced the vehicle. t only thing that was a little aggravating is that i was charged a fee for the credit card use; it was not that way last time i serviced the vehicle. they need to inform the customer when we make an appt., also the fee for service went up, i guess like everything. More
by EVA.ONTIVER
Employees Worked With
