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Viva Mazda - Service Center

El Paso, TX

4.4
45 Reviews

45 Reviews of Viva Mazda - Service Center

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December 22, 2024

Very bad experience here. My car was there for 26 days after many excuses and lies. Worst customer service. More

by cmagdal6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandra Ontiveros
1.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
December 19, 2024

Very attentive and professional and helpful . .they answered my questions and beyond.. thank u very much More

by cynthiadomi100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Emler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

December 06, 2024

This Mazda dealership is the best! They offer amazing service. Alexis, Alejandra, and Marcie go above and beyond! More

by JOANAC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Emler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

December 05, 2024

Great customer service from the service desk and the technicians who worked on my Mazda. Great job 😌 More

by VPENA1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcie Emler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

December 03, 2024

I bought my first car and came back for my second, the service is just amazing! Everyone is so helpful and friendly and they just do everything possible to meet your needs. More

by RUBY1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ortiz
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

November 27, 2024

always go there for service, love the girls! and the quality of service as well More

by MDALISA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

November 25, 2024

Viva Mazda's service department is first class! They always keep me informed about what is happening with my Mazday CX9. They let me know what service my vehicle needs ahead of when it is due. More

by PERCYQH55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

November 23, 2024

This dealership always gives excellent service and are always very communicative and trustworthy! I always bring my car here to get serviced because I don't trust leaving my car with anyone else except wi More

by bimberg4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

November 22, 2024

Service was excellent as well as costumer service, also they provide taxi service from the dealership to home and vice versa. Thank you. More

by arceniodelgado33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Ontiveros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Minjarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Angello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Viescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Their service is amazing! It was great when I bought my first car there and just as great when I went back for my second one. They do everything possible to get you in that ne More

by RUBY1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ortiz
Dec 20, 2024 -

Viva Mazda responded

Thank you for your kind response!

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