Viva Kia

First of all, your sales agent and sales manager did not give me details or terms and conditions of the Maintenance & Hazardous Plans that was charged on contract until after the fact! I had to go back and give me details or terms and conditions of the Maintenance & Hazardous Plans that was charged on contract until after the fact! I had to go back and request written detail info of what the plans covered or not covered! You have to give clients the option to buy plans to avoid this problem of deceptive trade practices! Secondly, after i requested refund of these plans, it took 2 months before my refund was applied to my balance with Kia Finance. Third, according to the terms of conditions each plan I cancelled before 90 days was to be charged $50 each, or $100 in my case. I never used the plans and was still charged over $300 from my refund amount! In conclusion, in my opinion, your customer service, business practices, and overcharging my refund was a bad experience with Kia personnel! You failed to appreciate that i bought your vehicle and felt your people weren’t happy for me to request my refund of the worthless plans!! Yes, you can call me if you want to discuss this rating! Manuel Juarez More

Purchased a car from them and it was not cleaned as they had promised, they are just giving me excuses to not clean vehicle as stated during buying process, terrible customer service please take your busine had promised, they are just giving me excuses to not clean vehicle as stated during buying process, terrible customer service please take your business elsewhere More

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced. Definitely my new favorite place to get my Kia serviced. More

Quick and easy words words words words words words words words words words words words words words words words words More

Juan Rodriguez was very helpful in helping me find out what was wrong with my car. Very patient and willing to stay a little after working hours so I could pick up my car. Excellent service! what was wrong with my car. Very patient and willing to stay a little after working hours so I could pick up my car. Excellent service! More

Helpful service updates. Like the Lyft service, pickup to and from my home, it helps. Like the Lyft service, pickup to and from my home, it helps. More

Great service as usual. Got updates on status of service. Very professional and everything was explained. Got updates on status of service. Very professional and everything was explained. More

I have always had a very pleasant experience at Viva Kia. Very good and attentive service from Luis. He always checks up on us to see how we are doing with the SUV and to ask if we need any assistance. Very good and attentive service from Luis. He always checks up on us to see how we are doing with the SUV and to ask if we need any assistance. More

Vehicle works as should now, problems were resolved and will always recommend and love kia will always recommend and love kia More

I was in and out fast and everyone at Viva Kia was so friendly and so helpful! friendly and so helpful! More