Viva Ford - Service Center

Clean and friendly environment. Talked to Robert and it was a good experience. He was able to help me with getting my car back on the road. was a good experience. He was able to help me with getting my car back on the road. More

Viva Ford el Paso, great service, thank you very much for all your in put and advices i will be back in the future Great job overall, all your in put and advices i will be back in the future Great job overall, More

1 week of calling to make an appointment for an oil change with no return call, I understand times are hard with the COVID Virus but people are just not courteous anymore. change with no return call, I understand times are hard with the COVID Virus but people are just not courteous anymore. More

Viva Ford El Paso. Get this word to the Executive Operations Manager! When a customer is given an estimated completion date in Service and it's not met, no call back on status when delay or problems Operations Manager! When a customer is given an estimated completion date in Service and it's not met, no call back on status when delay or problems are incurred, a courtesy call to the customer does NOT take much time to do. BUT when a customer does call to check on an overdue status and promised a return call TWICE, each time in between of over 2 hours, 4 hours and still no call back, THAT'S not service or concern. How much of my time is that worth? How much for my family's time since the vehicle was a gift for my son? Not deserving of a rating. You treat EVERY customer with the same courtesy as you would another or you won't be in business long in this very competitive business. More

Viva Ford El Paso - great Service Center. Tavo, Robert A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! More

Scummy, that's my summary. Scummy. I've had scummy experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid restrictions. More

Service advisor was prompt, informative, pleasant and thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replaceme thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replacement and provided a full written report of everything done. Price was perfect for the work done. I would come back to this service department in a heartbeat! More

Excellent service! Robert Aldaz made sure I was comfortable and aware of every step it took to get my F250 back and running like normal. comfortable and aware of every step it took to get my F250 back and running like normal. More

What Others SayExcellent service! Octavio Marrufo What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and we set up an appointment the following day.. He even offered a loaner while they did it. Didn't need the loaner but decided to get an oil change done while it was there, Everything was completed in a VERY reasonable time. Thanks Octavio, you are an asset to the Viva team. I'll be back in January for new registration renewal and hope you are available. More

Excellent service! Octavio Marrufo called me about a recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as th recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as the service was completed . . More