Viva Ford - Service Center

well always do good work on my car friendly people. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. More

#1 service department Tavo is the best advisor! I would highly recommend that you deal with him! Went to change oil and the process was fast and I was called when my vehic Tavo is the best advisor! I would highly recommend that you deal with him! Went to change oil and the process was fast and I was called when my vehicle was ready. More

Friendly but Expensive Very polite crew, but services are very expensive in my opinion. I have used this service department to service the new F150 I bought from the dealer Very polite crew, but services are very expensive in my opinion. I have used this service department to service the new F150 I bought from the dealership in 2015. More

excellent it was a good experience the people there are very friendly they just forgot to rest the oil bottom but that is a little mistake it was a good experience the people there are very friendly they just forgot to rest the oil bottom but that is a little mistake More

Service good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the servic good work overall I was satisfied with the service and the time that it took to get done.I was not called on my cell phone which I left at the service desk instead I was left a message on my house phone. More

Liz was Great Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for al Liz Garcia was very helpful and kept in touch with me on the progress of the maintenance being performed on my Ford F150. I plan on coming back for all my service needs. More

Terrible service overall. I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument wi I took my car to get fixed after the engine stalled. Ford had recalled my type of vehicle for this reason. At the dealership I got into an argument with the service manager and he REFUSED to work on my car. Why the argument? They kept my car for 5 days and did not work on it. I will never buy a ford again. Worst experience as a car buyer. More

Don't Waste $ on extended warranty Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2 Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2000 later and my truck was fixed. Funny thing is, the extended warranty I purchased when buying the vehicle was $3000! Total = $5000 between the two. What a crock of #*! Next time I'll skip the xx extended warranty. Just another scam from the dealership! More

Poor service and customer communications! I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, ex I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, explain that they could keep the car for the week but I needed it back on Friday when I returned. I called the following day to check on the status of my car and all I got was ringing, I called back and was transferred to the service managers voice mail, and when I called back immediately I was transferred back to a phone that rang for over 10 min with out anyone answering. This went on three to four times a day for the next few days. On 9/25/2014 I was able to reach the sales manager (obviously the only manger who works in the entire dealership) only to be told that had not looked at the vehicle and it would be at least another two days before they could. Terrible experience! Very unprofessional! More

Poor, Poor, Service It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of "Mesa Ford" and "Shamaley Ford", yet I received poor service. The most recent letter was written in 2007. I took my Fusion Hybrid in for a recall and for scheduled maintenance on Tuesday night. I had to wait to be acknowledged. There was no call from the service department by the end of Wednesday so *I* called. Short explanation was given on a return call to my voice mail; they had done two recalls and one other had to be done. HUH??? On Thursday, I initiated a call and received voice mail. Called again early afternoon - voice mail. Received a call back that my car was ready for pickup. So I went. Waited five minutes to be acknowledged. The service guy called me on my cell while I was standing there in front of him to be waited on. He explained something to me again about the recall. No chance to ask questions - he ushered me to the cashier to pay and get my car. Went to the cashier. She couldn't find my paperwork. Waited and Waited and Waited. TEN MINUTES LATER she came back with the paperwork. Not only was I frustrated with that poor service, but I was in shock at the price for service. NO PERSON called to prepare me for the bill. Is there a better Ford Dealer Service Department in town with SUPERIOR customer service? I think I noticed some scratches on my car that I don't think they were they prior but I can't prove it. More