Viva Ford - Service Center

Oil change and rotation of tires The customer service was outstanding. The service advisor was very polite and very courteous. The work was done in a timely manner. I will continue to The customer service was outstanding. The service advisor was very polite and very courteous. The work was done in a timely manner. I will continue to take all of my family's vehicles to get serviced at this Ford Dealership. More

Vehicle Service - No Hassle Initially I was concerned because when I purchased my vehicle it was at 25% oil level. When I received the notification that it was time for an oil c Initially I was concerned because when I purchased my vehicle it was at 25% oil level. When I received the notification that it was time for an oil change, I informed Mark G and they completed the oil change free of charge. I was glad the issue was promptly resolved and I received my car back after a much needed car wash as well. Marcy helped take my car in for the service and was responsive to my voicemails checking on status. Only wish was that I received a call when my vehicle was ready as opposed to me having to call and confirm. More

The service advisor provided excellent customer service. Service advisor was friendly and explained in detail the reason for repairs. Also advised of future services need on vehicle. I would definitely go ba Service advisor was friendly and explained in detail the reason for repairs. Also advised of future services need on vehicle. I would definitely go back. More

Awful experience with the collison center at this dealership Every time I set foot into the collision center at Viva Ford I leave more upset than when I came in. Not only will this be the THIRD time they repaint Every time I set foot into the collision center at Viva Ford I leave more upset than when I came in. Not only will this be the THIRD time they repainted my vehicle due to paint not matching, every time they give it back it seems to have an added problem (clunking sounds, dead battery, etc.) and the estimator I have been working with (Daniel Cruz) just seems to continue to tell me things with a smile as if bad service is a wonderful thing, and I am ignorant to the state of my vehicle (I.e. “this is a hard color to match” and “it looks different in different lights so maybe you can’t see it”. They have these signs up and then reassure you that your paint will match, and they will detail and vacuum your vehicle, neither of these things were done, and the first time I came to pick up my vehicle I asked if I could schedule for it to go directly over to service for a routine oil change and tire rotation, I was told that it could be taken care of for me and I couldn’t need to handle it. It was not taken care of, and I picked up my vehicle still in need of service. I am almost positive the only thing they managed to find correctly on my vehicle was the radio dial, and that my now dead battery has something to do with that. I will never recommend this collision center and will definitely never come back, given this is the last opportunity they have to correct their mistakes. More

STAY AWAY FROM VIVA FORD Stay away from Viva Ford! They are the MOST irresponsible, uncaring and unprofessional Dealership we have Ever encountered. Bad from beginning to ver Stay away from Viva Ford! They are the MOST irresponsible, uncaring and unprofessional Dealership we have Ever encountered. Bad from beginning to very bad end. More

Good Service I like how everything is organize and well presented on the Report Card. However you need to remind them to rotate the tire every 5,000 miles when I like how everything is organize and well presented on the Report Card. However you need to remind them to rotate the tire every 5,000 miles when turn in the car for oil change. More

Great service and attention to my auto needs. Mary Pratt made me feel at home and made sure all my concerns were addressed. The same has been every time. I take my vehicle to get serviced. Mary Pratt made me feel at home and made sure all my concerns were addressed. The same has been every time. I take my vehicle to get serviced. More

Service Department Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I was informed of the problem and how it was resolved. More

This was a regular maintenance visit Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on the progress of the service. More

Service Department After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the se After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the service representative was purely professional and courtesy. Her name is Liz, she listened to everything we had to say and took care of us to the best of her ability. The service crew while there was the same as well, there were no signs of unprofessionalism or rudeness. Despite the drive to this dealership i would highly recommend it and would definitely go back for service. Keep in mind i had gone to Casa ford and it was a complete opposite which we had mentioned to the service rep. Casa ford is close by but i will never step a foot in that place again after the experience we had there. Viva ford is the place to go! Thank you Liz and service crew for all the help you have done for us! We greatly appreciate what you have done to make us feel welcome. More