Viva Ford - Service Center

Worthless service. I took my 2019 F150 to service several times for different issues (excessive oil consumption) they said it was normal. At 8000 miles the check engine light turn on “cam shaft position xxxx times for different issues (excessive oil consumption) they said it was normal. At 8000 miles the check engine light turn on “cam shaft position xxxxxxxx” they just delete the code and said it was normal again , they said everything was working fine. The truck vibrated when idle and made knocking sounds. The check engine light appeared again, I had no choice but to trade in my F150 for a Toyota Tundra. Thanks to lack of support from the service department. I will never have any business with viva ford anymore. More

Recent survey My service representative had a medical issue that caused the repair to take a little longer than expected but all is good and the warranty work was d My service representative had a medical issue that caused the repair to take a little longer than expected but all is good and the warranty work was done quickly. Wish the weather had been better so I could have gotten my truck washed. More

Mr. Marrufo is an excellent service advisor. He has been my advisor for approximately 2 years. He always works to provide the best service possible, even under sometimes adverse conditions. my advisor for approximately 2 years. He always works to provide the best service possible, even under sometimes adverse conditions. More

F350 Service I am always greeted right away by service advisors and they listen to my concerns. This dealership gets all of my sales and service business I am always greeted right away by service advisors and they listen to my concerns. This dealership gets all of my sales and service business More

EXCELLENT SERVICE! I BOUGHT MY LAST 4 FORD CARS IN THIS DEALERSHIP. MY CHOICE SINCE THERE ARE SEVERAL IN EL PASO, NOT JUST BECAUSE I LIKE THE CARS BUT THE SERVICE IS AB I BOUGHT MY LAST 4 FORD CARS IN THIS DEALERSHIP. MY CHOICE SINCE THERE ARE SEVERAL IN EL PASO, NOT JUST BECAUSE I LIKE THE CARS BUT THE SERVICE IS ABSOLUTELY EXCELLENT, MARCI CAMPO IS MY ADVISOR AND SHE GOES WAY BEYOND HER DUTIES. THANK YOU MARCI YOU MAKE MY LIFE EASIER. WILL BUY FROM THIS DEALERSHIP AGAIN. More

Service Excellent customer service. We were in for routine maintenance. Marcy was incredibly friendly and attentive to our calls. We had a wonderful experie Excellent customer service. We were in for routine maintenance. Marcy was incredibly friendly and attentive to our calls. We had a wonderful experience. Highly recommend! More

Prompt and Courteous I've been bringing my F250 to Roy at Viva Ford for all my service needs. He truly shows concern and interest in getting my truck serviced correctly a I've been bringing my F250 to Roy at Viva Ford for all my service needs. He truly shows concern and interest in getting my truck serviced correctly and as scheduled. Thank you Roy for making a difference and for all you do! More

Good service Marcy took care of me, she showed interest on what she was doing. Called to explain what services my truck needs with detailed info. I recommend this Marcy took care of me, she showed interest on what she was doing. Called to explain what services my truck needs with detailed info. I recommend this dealership. More

6.7 turbo replacement Outstanding service, quick turn around with friendly staff. Thank you so much. I will recommend VIVA Ford to my friends. Once again thanks for taking Outstanding service, quick turn around with friendly staff. Thank you so much. I will recommend VIVA Ford to my friends. Once again thanks for taking care of my F350! VR/ CAPTAIN (RET) Dave More

Rating of Recent Service at VIVA Ford of El Paso Service was prompt and courteous. An appointment was made on the day before the actual service date. This reduced the amount of time waiting for the s Service was prompt and courteous. An appointment was made on the day before the actual service date. This reduced the amount of time waiting for the service to be accomplished. More