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Viva Ford
El paso, TX
283 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 283 reviews
October 26, 2020
Scummy, that's my summary. Scummy. I've had scummy experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid restrictions. More
by Dmoyer
Employees Worked With
Robert in service, Danial in sales. And the finance director.
September 28, 2020
Service advisor was prompt, informative, pleasant and thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replaceme thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replacement and provided a full written report of everything done. Price was perfect for the work done. I would come back to this service department in a heartbeat! More
by Idaho Jack
Employees Worked With
Jesus was my service advisor
September 23, 2020
What Others SayExcellent service! Octavio Marrufo What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and What Others Say Excellent service! Octavio Marrufo called me about a recall check on the airbags in my 2014 Mustang. He was very professional and we set up an appointment the following day.. He even offered a loaner while they did it. Didn't need the loaner but decided to get an oil change done while it was there, Everything was completed in a VERY reasonable time. Thanks Octavio, you are an asset to the Viva team. I'll be back in January for new registration renewal and hope you are available. More
by freeflyrene
Employees Worked With
Octavio Marrufo
September 21, 2020
Excellent service! Octavio Marrufo called me about a recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as th recall. He was very professional and got me right in for an appointment. He offered to loan me a car which I did not need. He called me as soon as the service was completed . . More
by Leonard Saunders
Employees Worked With
Octavio Marrufo
September 18, 2020
Service was good. However, my windshield wiper fluid was not topped off and no courtesy car wash - with the works service I thought this was standard not topped off and no courtesy car wash - with the works service I thought this was standard More
by jerry.mata
Employees Worked With
Not known
September 11, 2020
Great place, great service, great pricing, salesman Jesse was awesome, kind, thorough - we will definitely bring our business here again! Very clean environment and easy access from the freeway. was awesome, kind, thorough - we will definitely bring our business here again! Very clean environment and easy access from the freeway. More
by jeani123
Employees Worked With
Jesse Blancas
September 02, 2020
Friendly staff and excellent customer service. Luis was very patient, answered all of my questions and helped me pick the best option with in my budget. Highly recommended! very patient, answered all of my questions and helped me pick the best option with in my budget. Highly recommended! More
by Greta
Employees Worked With
Luis Cordova
