Viva Ford

Took vehicle in for a simple oil change and now vehicle is leaking oil. Everything should have been checked prior to returning the vehicle to me. is leaking oil. Everything should have been checked prior to returning the vehicle to me. More

After many bad service experiences in the past, this visit was excellent mainly because of the excellent help of Jesus De La Cruz. visit was excellent mainly because of the excellent help of Jesus De La Cruz. More

I took my high profile jeep in to sell and then buy a smaller car. What a joke, first of all the dealership only wanted to give me what was price for a base jeep plus 4k. 4k only covered the wheels and t smaller car. What a joke, first of all the dealership only wanted to give me what was price for a base jeep plus 4k. 4k only covered the wheels and then they said they wanted me to put an additional 14k down on a vehicle that was 19k. My vehicle has so many add on they didn't even know what to appraise the vehicle at, but they could easily get 45K for it. This place isn't where you want to take a vehicle that has upgrades, only a base vehicle. The vehicle they wanted me to put 14k down on had 94k miles on it and that seemed outrageous to me. It was so insulting to me we left! Don't take a trade in here, they will try to suck you dry on the deal as they do not know the true value of your vehicle!! More

After four weeks of trying to get my f150 serviced and being told “our service technicians are still in school” by Robert, I’ve waited way too long. Time to go back to the East Side for reliable service. being told “our service technicians are still in school” by Robert, I’ve waited way too long. Time to go back to the East Side for reliable service. What kind of service manager sends their staff to school at the same time! Lost time, money and customers. Especially me. More

Was completely ignored and shoved off despite having purchased 3 cars from this very dealership and was wanting buy a 4th and 5th. “We’re just very busy at the moment” was the lame excuse given by sales purchased 3 cars from this very dealership and was wanting buy a 4th and 5th. “We’re just very busy at the moment” was the lame excuse given by sales person Alan (who sold me my last truck kind you) NOT EVEN A PENCILED OFFER. NOT A SINGLE BIT OF INFO I ASKED FOR WAS GIVEN TO ME. But when its dead better believe you will get phone calls and follow ups. Soon as they have a sale it’s “who are you?”. Which is sad because I had every qualification to purchase 2 brand new vehicles. Made one phone call and found a dealer that did appreciate my business. Viva Ford no longer has customer service as they once had. If you’ve shopped there before and are trying them again you are in for a disappointment. More

Ordered a 2022 Ranger. MSRP was 34k. Waited 6 months for the truck to be delivered. Once it came in they told me that I needed to pay a 4K market adjustment fee. This fee w MSRP was 34k. Waited 6 months for the truck to be delivered. Once it came in they told me that I needed to pay a 4K market adjustment fee. This fee wasn’t mentioned until I was inspecting the truck. They also lost the window sticker, and got the wrong license plate. I would recommend not doing business with these thieves if you can go somewhere else. More

They notified me they had 2023 Maverick for sale that a customer ordered but did no want it was listed for 23,825 on there web site. wen talking with salesman he said it would be 34,999. will not do busine customer ordered but did no want it was listed for 23,825 on there web site. wen talking with salesman he said it would be 34,999. will not do business with ford.looking for other manufacturers. That is pure gouging 10,000 over MSRP. More

Death Wobble issue. I tried to get my 2019 F350 in to the shop to fix the wobble. The Service Manager would not call me back and when I tried to contact the General Mana I tried to get my 2019 F350 in to the shop to fix the wobble. The Service Manager would not call me back and when I tried to contact the General Manager (Omar), he would not return my call either. AVOID this unprofessional dealership. More

I was recently at Viva Ford very good experience with our sales persons Andres Sotelo and Brandon Rodríguez tried the best and did great on helping us out from the beginning to the end to finance Iam sure sales persons Andres Sotelo and Brandon Rodríguez tried the best and did great on helping us out from the beginning to the end to finance Iam sure we will return to Viva Ford More

Worst dealership I have ever gone to. The truck I was trying to purchase showed the price at $32,217, it is a 2016 Ford Super Duty F-250 SRW XLT. Decent price. Once all was said and done The truck I was trying to purchase showed the price at $32,217, it is a 2016 Ford Super Duty F-250 SRW XLT. Decent price. Once all was said and done and the papers were to be signed, the total price went up to $54,499. I had 10k negative equity so I can understand the price going to $45k, including tax, title and license. However, these morons wanted another 10k. If you value your sanity do not purchase from these car thieves. ridiculous how anyone would think we would sign and take the deal. They also told us only my wife could enter to sign the papers since it was her credit, I could not go in with her that it was company policy. Really? It was a scam so she would sign and we would be screwed. Nice try but people are not as stupid as these idiots think.... ZERO stars is what they should be rated as....... More