Viva Ford

Worst service ever… problems with the salesman Rafa, who we were referred to with each and every problem which wasn’t taken care of in a timely manner. Bought a car off of the showroom floor which had dog h we were referred to with each and every problem which wasn’t taken care of in a timely manner. Bought a car off of the showroom floor which had dog hair and when we were promised a detailing, still had dog hair and something spilled in the back seat console could not be removed when we paid for our own detailing. Only received one key when we were told we would get a second one that they couldn’t find because the owner’s dad who used the car only received one key. We waited over a month and a half, received the remote key but the key inside was not cut. We also waited close to 3 months for the license plates. We were referred to Ms. Urias who was in charge of the license plates but we were never able to get in touch with her. We called at least 5 times and never received a call back. We spoke to Ceci Varela and we came into this horrible place to get the plates and she actually looked for them and looked for them and found them. They had been “misplaced”. We weren’t done yet, the bracket was missing from the front of the car and because it was special because of the camera, Ceci said she would order it, and it would be in in about 5 days. I waited for two weeks and when I called Ceci to see if they were in, she was on vacation and apparently she is the only one who could answer our question, so they referred me once again to Rafa who said he would find out and give me a call, never got the call Wait it gets better, we waited another week and decided to visit Viva Ford again. Ceci was still not in and once again we had to deal with Rafa. When I mentioned that he never called, he said that he told me he would call when it came in, but he actually said he would find out and call which I was expecting a call either way. Once again we had to visit that God forsaken place. We finally got the bracket without the hardware to mount it so we are hopefully done with Viva Ford. I did fail to mention that every time we went in, we would go up to the customer service area and tell them why we were there, let them know we didn’t want to deal with the salesman and they would always call him to take care of us, which he did not. There were several times we asked for managers but they were never around I do have to admit that we talked to the sales manager at one point and he gave us his phone number but when I called him, he transferred me once again to Rafa. I will NEVER GO TO VIVA FORD AGAIN AND I WILL POST ABOUT MY EXPERIENCE ON EVERY SOCIAL MEDIA PLATFORM THAT I CAN. More

Excellent service, since arrival Robert Aldaz made sure that I felt right at home explaining what the diagnostic was and approximate cost of repair. Robert made sure the repair process went smoothly and ha that I felt right at home explaining what the diagnostic was and approximate cost of repair. Robert made sure the repair process went smoothly and had my car ready right on time. More

Juan Carlos es un excelente vendedor lo recomiendo buen día regresare a viva definitavementw muy contento con su trbajo nos ayudo en todo momento día regresare a viva definitavementw muy contento con su trbajo nos ayudo en todo momento More

I have bought and sell cars at viva ford, and the service and prices are great. I’ve been helped to get a really nice car for the lowest monthly payments I can think of and to get rid of my car for a better and prices are great. I’ve been helped to get a really nice car for the lowest monthly payments I can think of and to get rid of my car for a better price than I could get anywhere else! More

Exelente servicio que nos vindro el señor Juan Carlos Ramírez una persona atenta alas necidades del cliente exelente trato que nos vindro el señor Ramírez una persona atenta alas necidades del cliente exelente trato que nos vindro el señor More

Carlos Luna got me a great deal and excellent service He’s know his job and gave me what I wanted 100% recommended for everyone thanks. He’s know his job and gave me what I wanted 100% recommended for everyone thanks. More

Me encanto el trato. Mi esposo y yo fuimos en busca de una camioneta y a pesar de que tardamos en decidirnos, nunca se perdio el buen trato y la amabilidad. Sin duda la mejor opción para nuestra primera una camioneta y a pesar de que tardamos en decidirnos, nunca se perdio el buen trato y la amabilidad. Sin duda la mejor opción para nuestra primera camioneta , sin presion ni malos tratos como en otros lados More

One of the best places to get a car they take good care of you and help you out with everything good or bad credit of you and help you out with everything good or bad credit More

Juan Ramirez helped me so much, he explained everything with detail, and went out of his way for us. He was excellent and very patient. with detail, and went out of his way for us. He was excellent and very patient. More

A hardwork person! He is super kind and nice with A hardwork person! He is super kind and nice with everyone! If you need something, he is always available to help, and bring you a personal attenti A hardwork person! He is super kind and nice with everyone! If you need something, he is always available to help, and bring you a personal attention More