Viva Ford

Excellent experience! Was treated well and it was a no hassle great experience. They had what I was looking for and were very kind to me. Thank you hassle great experience. They had what I was looking for and were very kind to me. Thank you More

Greedy, Unethical, lack of Integrity, Untruthful, Bully, Sneaky. After ordering my new truck at a certain upon agreed price they jacked up the price over 20% ($3200) for their required dealer add ons that d Sneaky. After ordering my new truck at a certain upon agreed price they jacked up the price over 20% ($3200) for their required dealer add ons that didnt want. More

Service writer & Manager top Quality, my neighbor as owner and dealer, Top notch person!! Thank You Jimmy. Dannie L. (Dan) Carter 915-478-2386 owner and dealer, Top notch person!! Thank You Jimmy. Dannie L. (Dan) Carter 915-478-2386 More

DO NOT GO HERE!!!! Viva Ford Bad Customer Service, Bad Mechanics, Bad dealership. I am an active duty Technical Sergeant in the Air Force and I took my car(currently our only household car) here while me, Mechanics, Bad dealership. I am an active duty Technical Sergeant in the Air Force and I took my car(currently our only household car) here while me, my 3 year old son, and my 8 and a half month pregnant wife were visiting on leave for the holiday . They did a transmission fluid flush and 2 weeks later the transmission that had never given me any problems over heats and dumps a massive amount of fluid. So I check the dip stick and its still showing over the max after all that fluid had dumped. I call the dealership to have them tow the car back to their dealership to fix it. First they were not wanting to be helpful finally get a manager on the phone who said we will send the tow truck right over 6 hours later no tow truck. I had to get an Uber to the dealer and leave my car on the side of the road to talk to some one face to face to finally have my car towed 8 hours later. They tell me they over filled it but they don’t know why it over heated. Then they call me and say they got it running and I can come back into town to pick it up but it has a knocking noise in the transmission. And they are not willing to rectify the situation despite it being their fault. Keep in mind my wife is on the verge of having a baby could go into labor any day now and the dealership is aware of this. I have never seen such poor customer service and treatment of a service member. I will be reporting them to the Better Business Bureau the Fort Bliss IG (have them added to the off limits business list due to bad bad business practices with service members), Ford Motor Company complaints department, and anywhere else that I can find. Please spread the word on Facebook and other media so everyone knows how they treat customers. #boycottviva #vivafordsucks #badbussinespractice #goingtoCasaFord More

Great experience literally a few hours of and i was in and out in my brand new car, awesome staff was always being checked on was always being offered food and beverages made me feel at home, would highly and out in my brand new car, awesome staff was always being checked on was always being offered food and beverages made me feel at home, would highly recommend, they make sure you leave with the car you want and what your looking for. More

Poor customer service - Edgar Martinez (Finance) and Jesse Blancas (Sales). FORD great product! Bad service by this dealer. Not customer friendly did not follow up on request for assistance. After 2 Jesse Blancas (Sales). FORD great product! Bad service by this dealer. Not customer friendly did not follow up on request for assistance. After 2 months of several requests for item that they were to provide no help. No sense of customer experience. Service center is great but sales.. DON'T BUY from them if all possible. Other FORD dealers would be best to work with. No sense of willing to do the right thing! More

I recently had service completed and the experience was top notch. Oscar, the advisor assigned to my case was knowledgeable, courteous, forthcoming with details and explanations, and throughout the process top notch. Oscar, the advisor assigned to my case was knowledgeable, courteous, forthcoming with details and explanations, and throughout the process was professional More

This dealership asked for their vehicle back after i had been driving it for 7 days stating that i had not approved for it. They took my down payment of 3000 even though sales was not finalized. After spend been driving it for 7 days stating that i had not approved for it. They took my down payment of 3000 even though sales was not finalized. After spending 300$ on insurance and 500$ on coils and spark plugs this company refuses to refund my 3000 dollar down payment. They stopped answering their phone calls and their general manager will not return any of my voicemails. I have now sent a demand letter requesting payment. Worse experience of my life. More

Love my new truck, but the worse customer service I have ever seen. You will get a nice vehicle but forget about anything else once you leave the lot. I was told so many different versions of an answer to a ever seen. You will get a nice vehicle but forget about anything else once you leave the lot. I was told so many different versions of an answer to a question that it was making my head spin. I would recommend that if you could purchase from somewhere else I would. I called multiple times and was informed I would get a call back; it did finally come a week later. I was informed that if my tag was not back before my temporary would expire they would get me a new one... which was a straight bold-face lie. I am having to go out now and purchase a temporary tag for 15 days at a time until I can get my actual tag. Take it for what it is worth, visit there if they are the only dealership that has the vehicle you want; otherwise visit another dealership. More

Best customer service ever hands down, the sales person that helped me out did everything the way i wanted, i am 100% satisfied with my purchase his name was Juan Carlos Ramirez that helped me out did everything the way i wanted, i am 100% satisfied with my purchase his name was Juan Carlos Ramirez More