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Viva Ford

El paso, TX

4.1
311 Reviews
Welcome To Viva Ford Customer Service. Community. Commitment. Legacy This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years. Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs. At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in. Servicio Al Cliente. Comunidad. Compromiso. Legado. Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos. Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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5550 N Desert Blvd.

El paso, TX

79912

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Showing 311 reviews

November 18, 2014

Don't Waste $ on extended warranty Took my truck in for a 4x4 issue. Still had extended warranty coverage and of course they came up with a reason to not cover repair under warranty. $2 More

by FormerFordFan
Recommend Dealer
No
Employees Worked With
Service rep
September 29, 2014

Dream come true BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. More

by lorenzo9090
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Rivera
September 25, 2014

Poor service and customer communications! I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, ex More

by woodyc001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gilbert
August 24, 2014

Poor, Poor, Service It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of More

by Bill Kenney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gilbert
July 18, 2014

Worst Dealer in El Paso! Terrible experience! Very unprofessional! We took our car for a recall and when we picked it up the next day, the car had a big dent with white pa More

by PISSED!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
July 10, 2014

Worst service experience I've ever had Jesus Garcia, a "service manager" was rude and inconsiderate, he didn't know anything and considering I had a safety recall, was very non chalant abou More

by InTexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Garcia
July 10, 2014

take it for service , got it back with a big dent " the service department is the most horrify people I have meet in my entire life. there are a scam, people with no morals, we drop my daughters car f More

by agrajeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benny, BArney
July 09, 2014

$39.95 Works I just got back from Viva Ford here in El Paso. I took my vehicle for the works service, (oil change, tire rotation, top all fluids, air pressure, che More

by loralielove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Garcia........and he made sure to spell it so you felt like a moron.
February 28, 2014

I was lied to multiple times about the finance! Was shuffled around for 6 hours with no response about what was going on!! The said I was approved for financing an when it came to closing time they sai More

by Schaffner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan! Santiago! An the finance department
February 24, 2014

The salesman Bruce was fantastic we had the car and the price we wanted. We waited 5 hours to do paperwork. Paco pushed a 3,000.00 warranty package and would not take no for an answer. He was rude told me More

by Armywife2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paco and Bruce