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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
June 26, 2015
45K Service When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with nitrogen in my tires, that my battery was going south and that I could use an oil system flush. He told me the price of each and was respectful when I declined. I appreciated not being pressured to spend money I do not have. The car was ready on time and the cost was reasonable for all that was done. More
by EmBee
Employees Worked With
Robert
June 16, 2015
Salesperson If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from th If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from the sales rep - Mr. Santiago Sr. It took over a week for the service dept. to get the car ready for him after many promises. Finally received it Monday. Could have done a better job cleaning or detailing the inside but all in all- happy. More
by JMV
Employees Worked With
Santiago Sr.
June 13, 2015
Car regular check up and oil change Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lo Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lobby to wait. More
by 11 Franco,marti
Employees Worked With
Mark
June 04, 2015
well always do good work on my car friendly people. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. More
by drivelady098
Employees Worked With
n/a
May 30, 2015
Yay!! We have a car!! Because of Sandra and her hard work, we have a beautiful 2014 Dodge Caravan!!! Sandra never gave up on us and even with not so great credit, we got a Because of Sandra and her hard work, we have a beautiful 2014 Dodge Caravan!!! Sandra never gave up on us and even with not so great credit, we got a vehicle!! More
by sktexas
Employees Worked With
Sandra
May 29, 2015
Perfect We are pleased with the personal attention and quickness of result in the authorization of the credit to acquire the car. Thank you for all. We are pleased with the personal attention and quickness of result in the authorization of the credit to acquire the car. Thank you for all. More
by ATELLEZ
Employees Worked With
Santiago Valle SR
May 21, 2015
Courteous, professional sales assistance My vehicle was ordered from the factory with the assistance of Jesse Blancas who guided me through the options available. Once ordered I was informed My vehicle was ordered from the factory with the assistance of Jesse Blancas who guided me through the options available. Once ordered I was informed of the progress....right to the day of arrival at the dealership. Jesse assisted with the paperwork (a lot of paperwork) and stayed with me throughout the process being my advocate for getting a great price. I appreciate the effort of the Viva Ford team. More
by epflash
Employees Worked With
Jesse Blancas, Patrick Brown
May 18, 2015
amazing My name is Lorenzo an this was my first time purchasing from a dealership. My experience was amazing due to the character an leadership of a sales man My name is Lorenzo an this was my first time purchasing from a dealership. My experience was amazing due to the character an leadership of a sales man by the name of Rey Silva. He made my purchase of my first BMW quite easy. The test drive itself was an experience not only because of the vehicle but just by the presence of Rey Silva an his ability to conversate with me to make me feel this BMW I purchased actually belonged to me. Nothing but amazing customer service by this individual. I would recommend an request this sales man Rey Silva be congratulated an honored for his character. It was an amazing experience thank you so much. More
by biglo21
Employees Worked With
Rey Silva
May 13, 2015
Purchase of 2015 Ford Escape This is the second vehicle that we have purchased at Viva Ford. We had a great experience and would recommend Viva Ford to our friends. This is the second vehicle that we have purchased at Viva Ford. We had a great experience and would recommend Viva Ford to our friends. More
by Satisfied Customer
Employees Worked With
Jesse Blancas
May 01, 2015
great service Great service got a great deal on my truck. I definetly recommend viva ford when it comes to buying a new vehicle. Thank you i love my truck Great service got a great deal on my truck. I definetly recommend viva ford when it comes to buying a new vehicle. Thank you i love my truck More
by truckguy
Employees Worked With
jonathan nunez
