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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
October 20, 2015
Good time mg We had a hard time narrowing down the type of vehicle we needed. When we decided on a Ford F-150, Jesse helped us get the vehicle we needed before we We had a hard time narrowing down the type of vehicle we needed. When we decided on a Ford F-150, Jesse helped us get the vehicle we needed before we left on vacation. Perfect timing. More
by Cami61
Employees Worked With
Jesse
September 19, 2015
Unprofessional I recently went into Viva Ford looking for a 3/4 ton pickup, the salesman looked online at one of the other dealerships they own in town and brought i I recently went into Viva Ford looking for a 3/4 ton pickup, the salesman looked online at one of the other dealerships they own in town and brought in a 2013 Ford F250 that was online for $35,995. When we sat down for negotiations the salesman insisted the truck was $39,995 even though I had told him 3 times that the internet price was $35,995. The truck had damage on it and the salesman offered to take $2000 off for the damage which would still leave the price $3000 more than what the internet price was. I finally got so frustrated with the games they were playing with the figures that I got up and walked out. More
by veryunsatisified
Employees Worked With
Mabel and Alberto Villalobos
September 10, 2015
Great Service Department Thanks Octavio. Provided prompt, courteous attention! Service people were great to come out and talk to me and explain a bit more of what was done t Thanks Octavio. Provided prompt, courteous attention! Service people were great to come out and talk to me and explain a bit more of what was done to my 2004 F-450 RV More
by RicRef64
Employees Worked With
Octavio
September 08, 2015
Great Truck Great Deal #1 I had a positive experience at VIVA FORD, Jesse Blancas did a awesome job getting me a great used truck at a good price and got me a good deal on my t I had a positive experience at VIVA FORD, Jesse Blancas did a awesome job getting me a great used truck at a good price and got me a good deal on my trade. Thank you More
by frankcowboy
Employees Worked With
Jesse Blancas
August 28, 2015
Recall Customer service to set appt awesome, dropped off car and Robert was up front about when the car would be done and it was done before 2. Customer service to set appt awesome, dropped off car and Robert was up front about when the car would be done and it was done before 2. More
by Shorty
Employees Worked With
Robert
August 27, 2015
Great Customer Service Robert gave me a great customer service, he gave me good advice on the service need it, Was a good experience working with him as a service advisor. Robert gave me a great customer service, he gave me good advice on the service need it, Was a good experience working with him as a service advisor. More
by Orale
Employees Worked With
Robert Aldaz
August 11, 2015
The Works Took our car for "The Works" service, Service Adviser Rene was very professional. The vehicle has some issues they need to resolve but I have confiden Took our car for "The Works" service, Service Adviser Rene was very professional. The vehicle has some issues they need to resolve but I have confidence they will fix them eventually. More
by JA_007
Employees Worked With
Rene
August 06, 2015
Excellent Took my wife's car in for a door repair. Even though it was full, I enjoyed the movie you had on the player. Nice touch! Took my wife's car in for a door repair. Even though it was full, I enjoyed the movie you had on the player. Nice touch! More
by albert
Employees Worked With
Octavio Marufo
August 05, 2015
Got it in quick Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but they called it something else, but apparently performed the same service. Was curious as to why the window sticker for my next service said I'd need it in 300 miles., Truck had 9320 miles, and said service in November at 9620. More
by Stu51
Employees Worked With
Don't remember the name.
July 06, 2015
good customer service good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had a late departure time closer to end of day. Last trip out was at 2 More
by upper valley resident
Employees Worked With
Robert
