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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
December 31, 2015
Great customer service and accurate diagnosis I took in my truck to Viva Ford service and Gustavo assisted me with a noise my truck was making. He took in the truck, gave me a diagnosis and took c I took in my truck to Viva Ford service and Gustavo assisted me with a noise my truck was making. He took in the truck, gave me a diagnosis and took care of my claim with my warranty super fast. Joe was the technician that worked on my truck and he left it like new! I appreciate all of your hard work and professionalism. I am very satisfied. More
by Morning123
Employees Worked With
Gustavo Marrufo, Joe Alaniz
December 14, 2015
Great Service :) The process was explained in a detailed manner with no surprises. In addition, I was provided information on the benefits of the job done as well as t The process was explained in a detailed manner with no surprises. In addition, I was provided information on the benefits of the job done as well as the consequences of ignoring such maintenance. More
by El Chamo
December 11, 2015
Very good Always excellent at Viva Ford and I will continue to recommend Viva Ford. They are friendly , professional , courteous, and know everything about Ford Always excellent at Viva Ford and I will continue to recommend Viva Ford. They are friendly , professional , courteous, and know everything about Fords. God bless Viva Ford! More
by Mustang joe
Employees Worked With
Robert Knox and Julian
December 08, 2015
EXCELENT CUSTOMER SERVICE HIGHLY SATISFIED WITH PROMPTHNESS OF SERVICE. I HAVE BEEN TO SEVERAL OTHER DEALERS FOR SERVICE AND HAD BAD EXPERIENCES RANGING FROM BAD CUSTOMER SERVI HIGHLY SATISFIED WITH PROMPTHNESS OF SERVICE. I HAVE BEEN TO SEVERAL OTHER DEALERS FOR SERVICE AND HAD BAD EXPERIENCES RANGING FROM BAD CUSTOMER SERVICE TO BAD TECHNICIANS. EVER SINCE I BOUGHT THE TRUCK AT A VIVA DEALER I HAVE BEEN TREATED WELL. More
by alexmon22
Employees Worked With
ROBERT ALDAS
November 27, 2015
Completely Satisfied Timely repair, professionally done as promised. Very knowledgable service advisor, clean facility. Being from out of town they were very flexible in s Timely repair, professionally done as promised. Very knowledgable service advisor, clean facility. Being from out of town they were very flexible in scheduling my appt. More
by Dozer
Employees Worked With
Robert (service advisor)
November 27, 2015
All done well. Daniel saved the paperwork from a needed repair, that I thought had corrected itself, just in case it hadn't. So all was ready when I dropped the tru Daniel saved the paperwork from a needed repair, that I thought had corrected itself, just in case it hadn't. So all was ready when I dropped the truck off. Made sure everything was in stock so there would be no added delays. I would have given it 5 stars if Viva had an appointment system that actually meant they would start work when you arrived at the appointed time. All it does, is let them know you're coming, but doesn't save the customer any time, if waiting. More
by Stu51
Employees Worked With
Daniel
November 02, 2015
Extremely satisfied customer Employees were friendly and competent. Kept me informed of work in progress. My problem was solved and other services were recommended and done at t Employees were friendly and competent. Kept me informed of work in progress. My problem was solved and other services were recommended and done at that time. More
by showdoglady
Employees Worked With
Josh
October 31, 2015
Sales Great place to buy a new or used car!!! If you are in the market for a great deal, go see these guys!! Thanks for the help Great place to buy a new or used car!!! If you are in the market for a great deal, go see these guys!! Thanks for the help More
by Fork x
Employees Worked With
Julian
October 30, 2015
kind .efficiency Thank you for your friendly service !MY family have one car,the staff send us to home and pick me up after the car is ready.Thank again! Thank you for your friendly service !MY family have one car,the staff send us to home and pick me up after the car is ready.Thank again! More
by catherine
Employees Worked With
Rene ozaeta
October 24, 2015
excellent service I recently took my recent purchase of a 2013 Ford Fusion in to service for recall on door locks and two other issues. Service was great they had my c I recently took my recent purchase of a 2013 Ford Fusion in to service for recall on door locks and two other issues. Service was great they had my car in asap and my vehicle was ready by end of day. Thank you Terry and Pablo for the great experience and will be going back if any other issue comes up at all. More
by jlim23
Employees Worked With
Terry Mares, Pablo Alvares
