Viva Ford

Got it in quick Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but they called it something else, but apparently performed the same service. Was curious as to why the window sticker for my next service said I'd need it in 300 miles., Truck had 9320 miles, and said service in November at 9620. More

good customer service good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had a late departure time closer to end of day. Last trip out was at 2 More

45K Service When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with nitrogen in my tires, that my battery was going south and that I could use an oil system flush. He told me the price of each and was respectful when I declined. I appreciated not being pressured to spend money I do not have. The car was ready on time and the cost was reasonable for all that was done. More

Salesperson If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from th If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from the sales rep - Mr. Santiago Sr. It took over a week for the service dept. to get the car ready for him after many promises. Finally received it Monday. Could have done a better job cleaning or detailing the inside but all in all- happy. More

Car regular check up and oil change Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lo Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lobby to wait. More

well always do good work on my car friendly people. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. More

Yay!! We have a car!! Because of Sandra and her hard work, we have a beautiful 2014 Dodge Caravan!!! Sandra never gave up on us and even with not so great credit, we got a Because of Sandra and her hard work, we have a beautiful 2014 Dodge Caravan!!! Sandra never gave up on us and even with not so great credit, we got a vehicle!! More

Perfect We are pleased with the personal attention and quickness of result in the authorization of the credit to acquire the car. Thank you for all. We are pleased with the personal attention and quickness of result in the authorization of the credit to acquire the car. Thank you for all. More

Courteous, professional sales assistance My vehicle was ordered from the factory with the assistance of Jesse Blancas who guided me through the options available. Once ordered I was informed My vehicle was ordered from the factory with the assistance of Jesse Blancas who guided me through the options available. Once ordered I was informed of the progress....right to the day of arrival at the dealership. Jesse assisted with the paperwork (a lot of paperwork) and stayed with me throughout the process being my advocate for getting a great price. I appreciate the effort of the Viva Ford team. More

amazing My name is Lorenzo an this was my first time purchasing from a dealership. My experience was amazing due to the character an leadership of a sales man My name is Lorenzo an this was my first time purchasing from a dealership. My experience was amazing due to the character an leadership of a sales man by the name of Rey Silva. He made my purchase of my first BMW quite easy. The test drive itself was an experience not only because of the vehicle but just by the presence of Rey Silva an his ability to conversate with me to make me feel this BMW I purchased actually belonged to me. Nothing but amazing customer service by this individual. I would recommend an request this sales man Rey Silva be congratulated an honored for his character. It was an amazing experience thank you so much. More