Viva Ford

never going back again first of all the sale person did not give my wife her diver lic back had to go looking for it after 3week,s and stood at sales desk for 45 min to se first of all the sale person did not give my wife her diver lic back had to go looking for it after 3week,s and stood at sales desk for 45 min to see if my plates came in wich was about mouth and a half waiting More

Good Service I like how everything is organize and well presented on the Report Card. However you need to remind them to rotate the tire every 5,000 miles when I like how everything is organize and well presented on the Report Card. However you need to remind them to rotate the tire every 5,000 miles when turn in the car for oil change. More

Great service and attention to my auto needs. Mary Pratt made me feel at home and made sure all my concerns were addressed. The same has been every time. I take my vehicle to get serviced. Mary Pratt made me feel at home and made sure all my concerns were addressed. The same has been every time. I take my vehicle to get serviced. More

Excellent experience I enjoyed my experience at Viva Ford and really appreciate the way that Xavier and Jay worked with me to purchase the Powerstroke Diesel and the Escap I enjoyed my experience at Viva Ford and really appreciate the way that Xavier and Jay worked with me to purchase the Powerstroke Diesel and the Escape. They were very courteous and knowledgeable. As a result of my experience, I will once again make Viva Ford my dealership to go to when I need to purchase again. Thank you for making my purchase so pleasant. Sincerely, Joe Sanchez. More

Service Department Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I Great customer service and professionalism. I was greeted with enthusiasm and service advisor was in constant contact advising me of the progress. I was informed of the problem and how it was resolved. More

What Car Buying Should Be! Everything went so smoothly! Didn't have all of that back and forth business! This is my second purchase from Viva Ford and I don't think it will be m Everything went so smoothly! Didn't have all of that back and forth business! This is my second purchase from Viva Ford and I don't think it will be my last! I knew what I wanted and they made me a great deal! Thanks Octavio and Saul! More

this time I comletly changed my first perception of viva when I came to viva ford this time, it was just to return my Leased car. I was not very impressed on my first visit. But completely changed my mind th when I came to viva ford this time, it was just to return my Leased car. I was not very impressed on my first visit. But completely changed my mind this time. Salesman Jessie Blancas was listened to what I was looking for and helped me find it. Also was very helpful after thee sale,by explaining the basics of my car and even hooking up my Bluetooth for my phone. More

This was a regular maintenance visit Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on Joshua Colon went over upcoming maintenance items that need to be performed and did a very nice job prioritizing them. He also kept us well posted on the progress of the service. More

Great experience, Jorge Meza offered great service The experience was great, salesman, Jorge Meza offered great customer service. He listened to our needs and was willing to help us out as best as he c The experience was great, salesman, Jorge Meza offered great customer service. He listened to our needs and was willing to help us out as best as he could, looking out for our best interest and getting us the best deal he could. The gentleman in the finance department was also nice and attentive. The wait time as a little long, but is expected. Nothing out of what I have experienced at other car purchase closings. More

Sales person made the sale. Pete Enriquez is he sales person that made me give this dealership a high rating. He is he reason for the remarks. Because, Pete was the person t Pete Enriquez is he sales person that made me give this dealership a high rating. He is he reason for the remarks. Because, Pete was the person that made the experience excellent. Whenever he was gone, I could not get any thing done at the dealership. My whole service went to a stand still, and the service was terrible from every body else, because they could not help me or choose not to assist me. They could not help me with the repairs or what was agreed upon on the sale of vehicle. Having just spent $48,000.00 on a vehicle and the second sale person referred to me could not help me was a dead end. For that I would give the service department manager a bad rating and Friendliness a low rating. Where is the service after the sale? More