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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
September 07, 2017
Excellent customer service by Ozzy Sarabia. Mr. Sarabia was extremely helpful and polite, during this experience. I will be referring all friends and family, to Mr. Sarabia and to the Viva Auto Mr. Sarabia was extremely helpful and polite, during this experience. I will be referring all friends and family, to Mr. Sarabia and to the Viva Auto Group. Thank you. More
by jprangner44
Employees Worked With
Ozzy Sarabia
September 04, 2017
Great car. Even better service! I bought myself a 2017 Mustang econoboost from Viva Ford. Got great service from my sales guy, Christian. He went out of his way answering questions I bought myself a 2017 Mustang econoboost from Viva Ford. Got great service from my sales guy, Christian. He went out of his way answering questions and helping me decide on the car I finally selected. The sales manager was super friendly and also answered questions Viva Ford is professional, extra courteous, and a dealership I would recommend to anyone looking for a new car. Say hi to Christian while your there!!! More
by Paul W.
Employees Worked With
Christian
August 28, 2017
My New Truck!!! Ozzy Sarabia was my salesman and he was very professional and friendly. I would recommend anyone lookijg for a New Car to ask for him at Viva Ford. Gr Ozzy Sarabia was my salesman and he was very professional and friendly. I would recommend anyone lookijg for a New Car to ask for him at Viva Ford. Great Service!!! More
by Ozmoziz09
Employees Worked With
Ozzy Sarabia
August 28, 2017
Service Advisors Kiby my sevice advisor order a door panel two months ago. Came in on Saturday month after he order it. He not there but ABE ( so pround to help mili Kiby my sevice advisor order a door panel two months ago. Came in on Saturday month after he order it. He not there but ABE ( so pround to help military vet...B.S.) other service advisor look it up and said it will come in monday and he will call me. No phone call so i called on tuesday and talk with ABE. He said he did not help me...it was Kirby. I told him that you did and he keeps saying Kirby. I talk to so call Service supervisor and he said it was back order and won't get here until end of August. Call them on 8-28-2017 and other service advisor Davo said parts department has no order for my parts. WOW. This place is the worst service advisors i have even had to deal with. Still waiting on my parts. More
by Rich75
Employees Worked With
Kirby, ABE
August 25, 2017
Great salesperson Helpful, knowledgeable and not pushy. Sean was great to work with. I haven't made a final buying decion, but I will definitely use this dealership. Helpful, knowledgeable and not pushy. Sean was great to work with. I haven't made a final buying decion, but I will definitely use this dealership. More
by Sidney Cyphers
Employees Worked With
Sean Hutchison
August 19, 2017
Excellent!!!! It's was a great experience everything went smooth and easy!! Manny and Sandra made my shopping experience easier than ever. They were both very helpf It's was a great experience everything went smooth and easy!! Manny and Sandra made my shopping experience easier than ever. They were both very helpful and worried about my needs! They answered all my questions and nt once got frustrated with me. Most definitely will be coming back in the future!!!! More
by BeaQui
Employees Worked With
Manny Beltran, Sandra Armenta
August 16, 2017
Ozzy was awesome!! I really appreciate Ozzy taking the time to explain the many features that my vechicle has and making me feel confident with my purchase. He also has I really appreciate Ozzy taking the time to explain the many features that my vechicle has and making me feel confident with my purchase. He also has been very good on following through with what comes after the purchase of a new vechicle. I definitely recommend Viva Ford - especially Ozzy to anyone looking to purchase a Ford vechicle. More
by Prissy
Employees Worked With
Ozzy
August 13, 2017
Excellent Wonderful coustomer service 😉 sandra is amazing i would recommend everyone to viva Ford 😊 the everyone was very nice snd and helpfull got ah great d Wonderful coustomer service 😉 sandra is amazing i would recommend everyone to viva Ford 😊 the everyone was very nice snd and helpfull got ah great deal More
by Natale esparza
Employees Worked With
Sandra armenta
August 10, 2017
absolutely great customer service Ozzy Sarabia was absolutely great in helping us buy ou new Ford Explorer. In the future if we want a new vehicle we would definitely go to Viva Ford Ozzy Sarabia was absolutely great in helping us buy ou new Ford Explorer. In the future if we want a new vehicle we would definitely go to Viva Ford and ask for Ozzy! More
by marvel
Employees Worked With
Ozzy Sarabia
August 06, 2017
Manager with no shame Buyers beware! If manager can treat his employees with such disgust he will to you! Look up eloy garza's video on fb that went viral for proof! Buyers beware! If manager can treat his employees with such disgust he will to you! Look up eloy garza's video on fb that went viral for proof! More
by Amfaith10
Employees Worked With
N/a
