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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
February 18, 2020
I had a great experience, Arturo the service advisor that took care of me went above and beyond! My truck needed a new tire, I was pressed for time and had an appointment and he immediately resolved this by took care of me went above and beyond! My truck needed a new tire, I was pressed for time and had an appointment and he immediately resolved this by ordering my a Lyft ride, they picked me up and my vehicle was ready, he saved me time and was incredibly efficient! More
by Brendaro7
Employees Worked With
Arturo
February 05, 2020
Roy was very professional and had my car ready at the time he said it would be. Great service. Will be taking mt car again for any service need. time he said it would be. Great service. Will be taking mt car again for any service need. More
by Marcos.Esparza20
Employees Worked With
Roy
February 03, 2020
Service Rep. Roy R. was excellent! Viva ford has provided great service for our two vehicles. No complaints! Will continue to visit your dealership! Great commercials on TV! Thank you Viva ford has provided great service for our two vehicles. No complaints! Will continue to visit your dealership! Great commercials on TV! Thank you again! More
by KENNETH
Employees Worked With
Roy R.
January 21, 2020
This place really takes care of you and do everything possible to fix the issues, very satisfied! Nothing but good and reliable service from this place ! possible to fix the issues, very satisfied! Nothing but good and reliable service from this place ! More
by tmart
Employees Worked With
Roy
January 18, 2020
Recall I have been coming to this dealership for over 20 years. Staff has been courteous and have met all my needs. Would recommend them to my friends. I have been coming to this dealership for over 20 years. Staff has been courteous and have met all my needs. Would recommend them to my friends. More
by fdouglas
Employees Worked With
Robert
January 11, 2020
Worthless service. I took my 2019 F150 to service several times for different issues (excessive oil consumption) they said it was normal. At 8000 miles the check engine light turn on “cam shaft position xxxx times for different issues (excessive oil consumption) they said it was normal. At 8000 miles the check engine light turn on “cam shaft position xxxxxxxx” they just delete the code and said it was normal again , they said everything was working fine. The truck vibrated when idle and made knocking sounds. The check engine light appeared again, I had no choice but to trade in my F150 for a Toyota Tundra. Thanks to lack of support from the service department. I will never have any business with viva ford anymore. More
by Sergio.trejob
Employees Worked With
Robert , Arturo, Ruben
January 03, 2020
recent purchase purchased vehicle based on web advertisement from dealer. pleasant experience all around, no pressure smooth transaction very satisfied with th purchased vehicle based on web advertisement from dealer. pleasant experience all around, no pressure smooth transaction very satisfied with the dealer and sales person Jesse B. More
by acts2210
Employees Worked With
Jesse
December 29, 2019
Recent survey My service representative had a medical issue that caused the repair to take a little longer than expected but all is good and the warranty work was d My service representative had a medical issue that caused the repair to take a little longer than expected but all is good and the warranty work was done quickly. Wish the weather had been better so I could have gotten my truck washed. More
by rach585
Employees Worked With
Roy and Jesus
December 20, 2019
2020 F-150 SuperCrew Great experience from the get go, friendly staff, didn't feel that I was being pressured to buy and provided all the information I needed to make a de Great experience from the get go, friendly staff, didn't feel that I was being pressured to buy and provided all the information I needed to make a decision. I would definitely recommend Viva Ford! More
by Charlie.Contreras
Employees Worked With
Luis Tovar
