Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Viva Ford
El paso, TX
283 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Filter Reviews by Keyword
By Type
Showing 283 reviews
June 29, 2020
Octavio Marrufo has always provided excellent customer service to me. His team did a great job on my repairs and exceeded my expectations in customer service! That is why I always to back to Viva Ford! service to me. His team did a great job on my repairs and exceeded my expectations in customer service! That is why I always to back to Viva Ford! More
by vandacat77
Employees Worked With
Octavio Marrufo and Robert Aldaz
June 16, 2020
Every time I go I have issues there. This last time I dropped off my vehicle and was kept for 2 days and I picked it up I was told they didn't have anyone to do the complimentary car wash. Every time I dropped off my vehicle and was kept for 2 days and I picked it up I was told they didn't have anyone to do the complimentary car wash. Every time I go it's one thing or another. More
by Sandra
Employees Worked With
Roy
May 28, 2020
Great service Good inventory and great service. Chris and Alexis helped me get a deal closest to what I was looking for! Pleased with everything they've done during Good inventory and great service. Chris and Alexis helped me get a deal closest to what I was looking for! Pleased with everything they've done during COVID times! More
by Neehar
Employees Worked With
Chris Venegas, Alexis Soto, Luis Cordova
May 27, 2020
Excellent service Viva Ford personnel are attentive, informative, and conscientious workers. My vehicles are well maintained by the mechanics and the service supervisor Viva Ford personnel are attentive, informative, and conscientious workers. My vehicles are well maintained by the mechanics and the service supervisors carefully explain the needs of my vehicles and respect my decisions. More
by bramos6
Employees Worked With
Robert
April 29, 2020
Excellent service I was pleased when I took my Ford Explorer to Viva Ford. They performed the necessary warranty work and fixed a needed repair of my windows. They we I was pleased when I took my Ford Explorer to Viva Ford. They performed the necessary warranty work and fixed a needed repair of my windows. They were always available when I called to inquire about the work and were very pleasant to work with. They practiced all necessary precautions with regard to Covid-19 and even washed the vehicle before its return to me. So Happy! More
by msparham
Employees Worked With
Robert Aldaz
April 27, 2020
We bought a truck on March 13.We has the best experience We bought a truck on March 13. We has the best experience with Ozzy and Daniel very professional and willing to work with our budget. I am very sat We bought a truck on March 13. We has the best experience with Ozzy and Daniel very professional and willing to work with our budget. I am very satisfied with the experience of buying a new car. Also I brought the truck after 30 days for a car wash the promotion was already expired and ozzy and daniel again help me out. If you need to buy a need car I recommend 100% Ozzy and Daniel. Thank you. More
by maribel
Employees Worked With
Ozzy and Daniel
April 23, 2020
Excellent service always and great customer service!!! The take the time to help-you.. explain and make things easy and fast! Will be back soon The take the time to help-you.. explain and make things easy and fast! Will be back soon More
by Yadibueno16
Employees Worked With
Roy Realza
April 03, 2020
The service associate Arturo provided the best customer service I have experienced in a long time. Very professional and knowledgable. I would recommend him always. service I have experienced in a long time. Very professional and knowledgable. I would recommend him always. More
by dave.walker26yearvet
Employees Worked With
Arturo
March 17, 2020
Service person was outstanding in his customer service level and gave me his up most attention, went all out to get my car in and out on the same day. level and gave me his up most attention, went all out to get my car in and out on the same day. More
by Tazlicon
Employees Worked With
Robert
