Viva Ford

I waited for two hours and a half for regular oil change and tire rotation, I’ve had scheduled one day before; I expected to have my car washed or the works coupon applied for the inconvenience and had to c and tire rotation, I’ve had scheduled one day before; I expected to have my car washed or the works coupon applied for the inconvenience and had to claim for ut More

Besides the awesome renovations going on at Viva Ford, my services went on uninterrupted. In and out. Technician provided recommendations and ibewent with them to to end a good driving year with Viva F my services went on uninterrupted. In and out. Technician provided recommendations and ibewent with them to to end a good driving year with Viva Ford More

Ernesto and the rest of the sales team were very professional and knowledgeable about the Expedition that I purchased. They made me happy about the amount they gave me for my trade in. Many Thanks t professional and knowledgeable about the Expedition that I purchased. They made me happy about the amount they gave me for my trade in. Many Thanks to the Viva Ford staff. More

Clean and friendly environment. Talked to Robert and it was a good experience. He was able to help me with getting my car back on the road. was a good experience. He was able to help me with getting my car back on the road. More

Viva Ford el Paso, great service, thank you very much for all your in put and advices i will be back in the future Great job overall, all your in put and advices i will be back in the future Great job overall, More

1 week of calling to make an appointment for an oil change with no return call, I understand times are hard with the COVID Virus but people are just not courteous anymore. change with no return call, I understand times are hard with the COVID Virus but people are just not courteous anymore. More

Viva Ford El Paso. Get this word to the Executive Operations Manager! When a customer is given an estimated completion date in Service and it's not met, no call back on status when delay or problems Operations Manager! When a customer is given an estimated completion date in Service and it's not met, no call back on status when delay or problems are incurred, a courtesy call to the customer does NOT take much time to do. BUT when a customer does call to check on an overdue status and promised a return call TWICE, each time in between of over 2 hours, 4 hours and still no call back, THAT'S not service or concern. How much of my time is that worth? How much for my family's time since the vehicle was a gift for my son? Not deserving of a rating. You treat EVERY customer with the same courtesy as you would another or you won't be in business long in this very competitive business. More

Viva Ford El Paso - great Service Center. Tavo, Robert A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! A, and Joe (manager covering for Tavo) always extremely professional! Great job overall and overall great communication! Honest work! More

Scummy, that's my summary. Scummy. I've had scummy experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid experiences in the sales department, the service department, and the body shop. Totaly scummy, Never going back. That's all. Also they ignore covid restrictions. More

Service advisor was prompt, informative, pleasant and thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replaceme thorough in his interactions. Vehicle was ready as promised. Excellent experience! Jesus asked before replacing items that were in need of replacement and provided a full written report of everything done. Price was perfect for the work done. I would come back to this service department in a heartbeat! More