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Viva Ford
El paso, TX
311 Reviews
Welcome To Viva Ford
Customer Service. Community. Commitment. Legacy
This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years.
Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs.
At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Servicio Al Cliente. Comunidad. Compromiso. Legado.
Esta ha sido el enfoque de Viva Auto Group desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 anos.
Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Auto Group sea su única opción.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 311 reviews
November 15, 2024
Salesman agreed to adjust carpeting in the trunk, and wash vehicle. I received many calls saying that the vehicle was ready. It was not! The carpet is still out, the breaks squeak, the tire pressure sens wash vehicle. I received many calls saying that the vehicle was ready. It was not! The carpet is still out, the breaks squeak, the tire pressure sensor turned on the day after I took it home. I hope Viva Ford keeps their word to fix these problems. More
by Mkralvarado
Verified Customer
November 11, 2024
I appreciate the attention i got from everyone at the service department. Valerie had a great attitude. thanks to all service department. Valerie had a great attitude. thanks to all More
by noelfitness02
November 11, 2024
They did an awesome and quick job from Valerie to the service man. The service guy was thorough and made sure to listen to any questions I had. service man. The service guy was thorough and made sure to listen to any questions I had. More
by MARQUEZ348
November 08, 2024
The finance department messed up my payoff for my vehicle and my credit score dropped 100 points because of the incompetence of this place. and my credit score dropped 100 points because of the incompetence of this place. More
by Deemc21
Employees Worked With
November 07, 2024
Excellent customer service as always! ! Rico’s attention to detail with the customers is always the best!! ! Rico’s attention to detail with the customers is always the best!! More
by LUISPARRILLACORPS
November 06, 2024
it was a hassle to get dealership to agree to sell vehicle without doing a bunch of dealer addons which increase price by thousands and were not desired by buyer. basically online prices are a scam be vehicle without doing a bunch of dealer addons which increase price by thousands and were not desired by buyer. basically online prices are a scam because of dealer addons. finally got a truck that was in transit without addons. also delays in dealership to get paperwork done were excessive. More
by jdlarock
Employees Worked With
November 06, 2024
The service was excellent, they were able to get my vehicle serviced quickly and with no issue in the absolute. vehicle serviced quickly and with no issue in the absolute. More
by RUBIOJAVIER700
November 05, 2024
Great service, this was the first time I took my vehicle in for service and it was easy. The only concern is that they did not offer washing the vehicle after the service. in for service and it was easy. The only concern is that they did not offer washing the vehicle after the service. More
by Gerardo
Employees Worked With
Do not recall the name of the person I worked with
November 05, 2024
The service was prompt and there was followup on status throughout the appointment awesome service provided by all throughout the appointment awesome service provided by all More
by 740galfaro
November 04, 2024
They helped me find the perfect truck at a great price! They were very knowledgeable about the trucks features and capabilities. They were very knowledgeable about the trucks features and capabilities. More
by Ruben
